Summary
Overview
Work History
Education
Skills
Timeline
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Richard Santos

Fort Collins,CO

Summary

Automotive professional with solid background in preventive maintenance and minor repairs. Known for delivering efficient, reliable service and ensuring customer satisfaction. Excels in team settings, adapting to varying workloads and maintaining high-quality standards. Skilled in using diagnostic tools and adhering to safety protocols.

Overview

8
8
years of professional experience

Work History

Detail Manager

RC Detailing
08.2025 - Current
  • Ensured meticulous cleaning and detailing of vehicles to meet quality standards.
  • Operated specialized tools and equipment for efficient vehicle restoration processes.
  • Assisted in managing inventory of detailing supplies, ensuring availability and organization.
  • Collaborated with team members to enhance workflow efficiency and service delivery.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Maintained a clean and safe work environment, adhering to safety protocols consistently.
  • Instructed staff on proper techniques for washing, waxing, cleaning, vacuuming and other tasks.
  • Trained detail team to deliver best possible service to customers with quality work.
  • Inspected finished work to verify employee compliance with detailing standards.
  • Enhanced customer satisfaction by implementing efficient detailing processes and maintaining high-quality results.

Landscape Worker

Kinikinik
05.2024 - 08.2025
  • Operated landscaping equipment, including mowers and trimmers, ensuring efficient project completion.
  • Assisted in planting and maintaining trees, shrubs, and flowers to enhance outdoor aesthetics.
  • Followed safety protocols while performing tasks to maintain a secure work environment.
  • Collaborated with team members to execute landscape designs according to specifications.
  • Maintained tools and equipment, ensuring functionality and readiness for daily tasks.
  • Conducted regular site clean-up to promote cleanliness and organization in work areas.
  • Adapted quickly to changing project requirements while effectively managing time constraints.
  • Contributed to team efficiency by effectively communicating project updates and collaborating on task assignments.
  • Ensured safety on job sites by following proper procedures for operating power tools and heavy equipment.

Sales Associate

Steamboat Trading Co
11.2024 - 05.2025
  • Assisted customers with product selection, enhancing overall shopping experience.
  • Managed inventory levels to ensure optimal stock availability and reduce shortages.
  • Developed product knowledge to provide accurate information and recommendations.
  • Processed transactions efficiently, maintaining accuracy in cash handling and sales reporting.
  • Resolved customer inquiries and complaints promptly, fostering positive relationships and loyalty.
  • Maintained store cleanliness and organization, contributing to a welcoming environment for shoppers.
  • Collaborated with team members to implement promotional displays, increasing customer engagement.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Detail Specialist

Steamboat Detailing
09.2023 - 11.2024
  • Conducted thorough cleaning and detailing of vehicles, ensuring high standards of appearance and hygiene.
  • Operated various automotive detailing tools, including polishers and pressure washers, effectively managing equipment usage.
  • Maintained inventory of cleaning supplies and equipment, ensuring availability for daily operations without delays.
  • Provided exceptional customer service, addressing client concerns and preferences to enhance satisfaction levels.
  • Collaborated with team to streamline detailing processes, enhancing efficiency and reducing time spent per vehicle.
  • Washed cars and trucks daily for auto dealership.
  • Enhanced customer satisfaction by providing thorough interior and exterior detailing services.
  • Maintained a clean and organized workspace, ensuring optimal workflow and safety standards.
  • Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
  • Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
  • Applied wax to vehicle exteriors and buffed to brilliant shine.
  • Exceeded client expectations by paying close attention to detail and promptly addressing any concerns or issues, resulting in a strong reputation for excellence within the community.
  • Conducted thorough inspections of vehicles before and after detailing to ensure complete customer satisfaction.

Detail Specialist

Karmart Maui
08.2017 - 09.2023
  • Assisted in training new team members on detail management procedures.
  • Facilitated communication between departments to resolve discrepancies promptly.
  • Monitored workflow progress, identifying areas for process improvement.
  • Increased customer satisfaction by providing high-quality, timely detailing services.
  • Maintained a clean and organized workspace to ensure efficient completion of tasks.
  • Conducted thorough inspections of vehicles prior to service commencement, identifying areas requiring attention or repair.
  • Trained new hires on company procedures and best practices for effective detailing workmanship.
  • Provided exceptional customer service by addressing questions, concerns, and feedback promptly and professionally.
  • Improved overall efficiency within the team by sharing knowledge on advanced detailing techniques.
  • Assisted in inventory management by tracking product usage and replenishing supplies as needed.
  • Enhanced vehicle appearance by meticulously detailing interior and exterior surfaces.
  • Utilized industry-standard techniques for paint correction, removing scratches, swirl marks, and other imperfections.
  • Restored headlights to improve visibility and enhance the overall look of vehicles.
  • Maximized productivity by maintaining equipment in optimal working condition through routine maintenance checks and cleaning activities.
  • Delivered outstanding results under pressure; consistently meeting tight deadlines without compromising quality.
  • Boosted repeat business through consistent delivery of superior detailing services.
  • Applied protective treatments on upholstery, leather, and vinyl for long-lasting results.
  • Vacuumed interiors of vehicles to remove dirt and debris.
  • Washed, waxed, and buffed vehicle bodies for professional shine.

Education

High School Diploma -

Kofa High School
Yuma, AZ

No Degree - Ski And Snow Resort Management

Colorado Mountain College
Steamboat Springs

Skills

  • Training and mentoring
  • Team management
  • Shop management
  • Quality assurance
  • Physical resilience
  • Constructive mindset
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Meticulous attention to detail
  • Problem-solving abilities

Timeline

Detail Manager

RC Detailing
08.2025 - Current

Sales Associate

Steamboat Trading Co
11.2024 - 05.2025

Landscape Worker

Kinikinik
05.2024 - 08.2025

Detail Specialist

Steamboat Detailing
09.2023 - 11.2024

Detail Specialist

Karmart Maui
08.2017 - 09.2023

High School Diploma -

Kofa High School

No Degree - Ski And Snow Resort Management

Colorado Mountain College

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Richard Santos