Richard Sartwell
Morgan City,LA
Summary
Dynamic Bowling Center Manager with a proven track record at Steelwood Lanes, excelling in facility maintenance and team training. Mastered customer satisfaction through effective complaint resolution and service excellence, boosting operational efficiency. Skilled in equipment inspection and fostering a welcoming environment, demonstrating a unique blend of technical savvy and interpersonal finesse.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bowling Center Manager
Steelwood Lanes
Morgan City, LA
12.2019 - Current
- Overseen daily functions of bowling center, handling staffing needs, customer interactions, and equipment upkeep.
- Assisted in training new employees on company policies and procedures.
- Resolved customer complaints regarding worker performance or services rendered.
- Communicated clearly with coworkers using radio, phone and text to stay on top of operations needs.
- Maintained cleanliness of equipment, spaces, and recreational facility areas.
- Operated and explained proper use of mechanical equipment to employees.
- Explained rules and regulations of facilities and entertainment attractions to customers.
- Ran snack bar and beverage service profitably by controlling expenses.
- Swiftly handled consumer grievances.
- Provided technical support during tournaments by setting up scoring systems or troubleshooting issues with lane machines.
- Performed preventative maintenance tasks such as oiling lanes or repairing pinsetter machines.
- Resolved customer inquiries to achieve high standard of service.
Education
High School Diploma -
Morgan City High School
Morgan City, LA05-2023
Skills
- Food services
- Cleaning procedures
- Bowling leagues
- Scheduling coordination
- Promotions and advertising
- Lane assignments
- Training employees
- Equipment inspection
- Facility maintenance
Certification
SafeSport (12/11/24)
References
References available upon request.
Timeline
Bowling Center Manager
Steelwood Lanes
12.2019 - Current
High School Diploma -
Morgan City High School
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