Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Celia Hidalgo

Baltimore,MD

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

17
17
years of professional experience

Work History

Bowling Center Manager

Round1 Bowling And Amusements
05.2021 - Current
  • Interact well with customers to build connections and nurture relationships.
  • Train new employees on proper protocols and customer service standards.
  • Train and guide team members to maintain high productivity and performance metrics.
  • Handle problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Caregiver

Care.com Inc
04.2021 - 05.2022
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.

Shift Lead

Round1 Bowling And Amusements
05.2020 - 05.2021
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained and mentored new employees to maximize team performance.

Private Nanny

Private Care
02.2007 - 07.2017
  • Prepared healthy, age-appropriate snacks and meals.
  • Monitored schedules to maintain sleeping, eating, and school schedules for children.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.

Education

High School Diploma -

Bellport Senior High School
Brookhaven, NY
08.1985

Skills

  • Able to diagnose and troubleshoot issues arising from bowling pinsetter machines (Brunswick GSX Pinsetter)
  • Sales Promotion
  • Supervision and Leadership
  • Policy Development and Enforcement
  • Equipment Inspection
  • Team Management
  • First Aid & CPR Certified
  • Relationship Building
  • Point of Sale system management, Front-of-House, and Back-of-House management
  • Reliable and Trustworthy

Languages

Spanish
Native or Bilingual

Timeline

Bowling Center Manager

Round1 Bowling And Amusements
05.2021 - Current

Caregiver

Care.com Inc
04.2021 - 05.2022

Shift Lead

Round1 Bowling And Amusements
05.2020 - 05.2021

Private Nanny

Private Care
02.2007 - 07.2017

High School Diploma -

Bellport Senior High School

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Celia Hidalgo