Richard Savala
Phoenix,AZ
Summary
Objectives To secure a position with a company that will provide me with challenges, career growth, and advancement opportunities. Utilizing my strong work habits, excellent people skills, and previous work experience, make a significant contribution to the growth of the company as well as personally.
Overview
19
19
years of professional experience
Work History
Level 1, Customer Service Rep
Arizona Department Of Transportation
02.2021 - 12.2023
- Handled inbound consumer calls, provided information & resource referrals, resolved customer complaints & issues
- Documented processes and procedures for efficient knowledge sharing among team members.
- Responded promptly to service requests from users, prioritizing tasks based on severity and impact.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
Special Project Leader
Arizona Department Of Corrections
03.2019 - 11.2021
- Managed and coordinated unit maintenance and repair efforts, including welding, construction, & grounds keeping,
- Prepared surfaces for painting by cleaning, sanding, and repairing defects to ensure smooth results.
- Collaborated with landscape designers to implement new features and maintain existing ones in accordance with project specifications.
SUPERVISOR
KINRO INC
04.2006 - 09.2007
- Led team that constructed custom windows; managed and coordinated custom window projects to meet budget and deadline targets
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
TILE INSTALLER,
Subcontractor
06.2005 - 02.2006
- Prepared, cut, & laid tile for various home improvement and construction projects
- Improved client satisfaction by consistently delivering high-quality tile installations in residential and commercial properties.
- Ensured timely completion of projects by effectively managing time and resources for multiple simultaneous jobs.
- Maintained a clean and safe worksite, adhering to safety standards and guidelines for both team members and clients.
Education
hvac-r, certificate OF PROFICIENCY -
Eastern Arizona College
12.2019
GED -
Az Dept Of Corrections
Phoenix, AZ04.2019
SCIENCES Certificate of Completion- Garden and Landscape -
UNIVERSITY OF ARIZONA/ PINAL COUNTY EXTENSIONCOLLEGE OF AGRICULTURE AND LIFE
03.2017
Skills
- Scheduling
- Appointment Scheduling
- Paperwork Processing
- Product Knowledge
- Problem Resolution
- Complaint Resolution
- Data Entry
- Preparer
- Detail Oriented
Timeline
Level 1, Customer Service Rep
Arizona Department Of Transportation
02.2021 - 12.2023
Special Project Leader
Arizona Department Of Corrections
03.2019 - 11.2021
SUPERVISOR
KINRO INC
04.2006 - 09.2007
TILE INSTALLER,
Subcontractor
06.2005 - 02.2006
hvac-r, certificate OF PROFICIENCY -
Eastern Arizona College
GED -
Az Dept Of Corrections
SCIENCES Certificate of Completion- Garden and Landscape -
UNIVERSITY OF ARIZONA/ PINAL COUNTY EXTENSIONCOLLEGE OF AGRICULTURE AND LIFE
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