Richard Scanga
Summary
Dynamic Construction Warranty Manager with a proven track record at The Neenan Company, excelling in warranty analysis and team management. Achieved operational efficiency and enhanced client relationships through effective problem-solving and communication. Demonstrated expertise in quality assurance and people management, significantly improving project delivery and client satisfaction.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Property Management Specialist
The Neenan Company
06.2005 - Current
- Developed strong relationships with tenants through clear communication, empathetic problem-solving, and attentive customer service.
- Conducted comprehensive applicant screenings to minimize risks associated with problematic tenants or lease violations.
- Coordinated with legal counsel as necessary to enforce lease terms or initiate eviction proceedings when warranted.
- Monitored industry trends to stay informed about best practices in property management techniques.
- Proactively managed risk exposure by ensuring proper insurance coverage and adhering to safety regulations.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Implemented preventative maintenance programs to reduce future repair costs and extend the life of building systems.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
Construction Warranty Manager
The Neenan Company
08.2004 - Current
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Collaborated with cross-functional teams to ensure timely delivery of projects, meeting or exceeding client expectations.
- Developed new employees and on-going performance assessment of current employees.
- Streamlined internal processes for improved efficiency in handling client requests and managing daily operations.
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
- Resolved escalated issues with professionalism, maintaining client trust and safeguarding the company''s reputation.
Education
High School Diploma -
Thornton High School
Thornton, CO05-1986
Skills
- Warranty analysis
- Operational efficiency
- Team management
- Escalation handling
- Facilities Management
- People Management
- Scheduling
- Quality Assurance
- Verbal and Written communication
Certification
- OSHA Certified
- CPR/AED Certification
- First Aid Certification
- Forklift Certification
Timeline
Property Management Specialist
The Neenan Company
06.2005 - Current
Construction Warranty Manager
The Neenan Company
08.2004 - Current
High School Diploma -
Thornton High School
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