Richard Segovia
Riverside,CA
Summary
Strategic Community Impact Leader with over 13 years in event management, public relations, and brand marketing. Specializes in aligning corporate missions with community advocacy through impactful partnerships and philanthropic initiatives. Experienced in managing multi-million dollar funds, leading cross-functional teams, and developing outreach initiatives that enhance social equity and increase institutional visibility.
Overview
12
12
years of professional experience
Work History
Community Outreach Manager
Altura Credit Union
Riverside
09.2023 - Current
- Cultivated a portfolio of community partnerships with civic leaders, nonprofits, and local government agencies to expand Altura's influence within the Inland Empire.
- Transformed Altura's social media presence by implementing a storytelling-centric strategy focused on community impact, giving, and member wellness.
- Managed social media campaigns to increase visibility of outreach activities and programs.
- Directed the Altura Foundation's operations, providing executive oversight for scholarship and small business programs.
- Streamlined sponsorship, social media, internal morale, and foundation processes.
- Introduced feedback systems aimed at understanding employee needs and refining outreach strategies.
Air Transportation Specialist
United States Air Force
MARB, CA
05.2020 - Current
- Develop comprehensive plans for conducting air missions, ensuring safety and efficiency
- Ensure compliance with all applicable rules, regulations and policies related to air transportation
- Exhibit strong problem-solving skills when dealing with complex issues related to air transportation
- Demonstrate strong leadership skills in directing, motivating, and encouraging staff to achieve set objectives
Outreach Specialist
Altura Credit Union
Riverside, CA
05.2021 - 08.2023
- Established partnerships with local businesses, community organizations, government agencies, and other stakeholders to enhance outreach effectiveness
- Collaborated with business development, member service, and operations teams to strengthen outreach initiatives
- Evaluated and improved outreach processes and procedures to increase overall program efficiency
- Analyze program outcomes by collecting qualitative and quantitative data from various sources
- Maintain accurate records of all outreach efforts including budgeting information and feedback from participants
Teller Ⅱ
Altura Credit Union
Riverside, CA
09.2019 - 05.2021
- Delivered outstanding member service, resolved concerns, and strengthened member loyalty
- Consistently cross-sell products to members to ensure referral goals were exceeded
- Promoted product benefits to enhance relationships and align offerings with individual needs
- Created a member-centric service culture that raised satisfaction levels.
Appliance Specialist
J.C. Penney
San Bernardino, CA
08.2017 - 08.2019
- Demonstrated key product features and benefits tailored to customer needs
- Interacted with customers to identify needs, provided recommendations, and facilitated decision-making
- Solve problems and make smart decisions that improve sales, customer service, and relationships
- Prepared signage, advertisements, and marketing materials for sales events, enhancing customer engagement.
Recreation Leader-Special Events
City Of Riverside
Riverside, CA
11.2013 - 08.2016
- Coordinated multiple events simultaneously, meeting all requirements and enhancing attendee experience
- Oversaw logistics including transportation, venue selection, booking, and catering to ensure seamless event execution
- Addressed issues during events with professionalism and composure, maintaining event flow and guest satisfaction
- Maintained an organized database of past events, presenters, speakers, sponsors, and volunteers
Education
Bachelor Of Arts - Business Administration-Marketing
California State University
San Bernardino06.2018
Skills
- Community Engagement
- Strategic Partnerships
- Impact Measurement
- Public Relations
- Project Management
- Social Media Management
- Event Management
- Operational Efficiency
- Strategic Storytelling
Timeline
Community Outreach Manager
Altura Credit Union
09.2023 - Current
Outreach Specialist
Altura Credit Union
05.2021 - 08.2023
Air Transportation Specialist
United States Air Force
05.2020 - Current
Teller Ⅱ
Altura Credit Union
09.2019 - 05.2021
Appliance Specialist
J.C. Penney
08.2017 - 08.2019
Recreation Leader-Special Events
City Of Riverside
11.2013 - 08.2016
Bachelor Of Arts - Business Administration-Marketing
California State University