Richard Segovia
San Antonio,TX
Summary
Experienced supervisor with a proven track record in customer service, staff management, and inventory control. Committed to enhancing customer experiences and driving team performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Supervisor
Chartwells Dining Services
San Antonio, TX
06.2024 - 04.2026
- Managed alone a Sub Shop in the athletics center at Our Lady of the Lake University.
- Prepared a variety of subs to the Students and athletes.
- Chopped, diced and sliced lettuce, tomatoes, onion, and cucumber.
- Sliced various of meats like ham, turkey, pork, and peperoni with a hand slicer machine.
- Was in charge of month- inventory.
- In charged of the company's money with ordering, sysco, produce, and coke products.
- Thawed out bread and poofed it in its own poofer.
- Cooked and seasoned my own grilled diced chicken, also will prep bacon and chicken strips to put in oven.
Guest Service Representative
San Antonio Spurs
San Antonio, TX
02.2024 - 10.2024
- Worked at many Guest Services locations throughout the Frost Bank Center .
- Answered guest questions and fulfilled their needs.
- Input lost and found sheets into the computer and the end of an event.
- Helped navigate people to where they were going at the Frost Bank Center.
- Wheelchair and assist guest to their seats.
- Answered phone calls to help answer questions to customers questions.
- Helped rent out lockers outside the Frost Bank Center before events.
Customer Care Associate
HEB Grocery Store
San Antonio, TX
11.2023 - 09.2024
- Helped bagged customers groceries.
- Helped customers carry out their groceries and put them in their vehicle.
- Assisted customers shop in-store
- Pushed basket carts to their designated location so more customers can use to shop.
- Motivated fellow partners and held a hand out to whichever department in the store needed my assistance.
Supervisor
Aramark
San Antonio, TX
05.2023 - 10.2023
- Supervised all of South Premium Charter level at the Frost Bank Center.
- Supervised and watched over three concession stands and two main bars.
- Counted and recorded month-end inventory.
- Oversee employees and instructed orders.
- Dealt with unhappy guest and did everything I could to give them the best experience at the Frost Bank Center.
Customer Care Supervisor
Levy Restaurants
San Antonio, TX
10.2017 - 10.2023
- Trained and mentored new team members promote productivity, accuracy and the best customer service.
- Drove customer escalations to resolution by engaging directly with customers.
- Supervised team of 10 cashiers and 3 cooks, promoting positive work environments, through effective communications, active engagement, and hands-on assistance.
- Oversaw address of customer requests for friendly, knowledgeable service and support.
Cook/Prep Cook
Chick-fil-A
San Antonio, TX
08.2018 - 08.2019
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Breaded chicken, strips, and nuggets
- Grilled and deep fried various foods from meets to potato fries.
- Replenished food items from inventory and rotated ingredients.
- Enforced proper sanitation practices to prevent spoiling or contamination in foods.
- Trained, managed, and guided kitchen staff to improve overall performance, service quality, and productivity.
- Prepared dishes in fast-paced environment working with team members to maintain high customer satisfaction rate.
Education
Bachelor of Science -
Texas A&M University
San Antonio, TX05-2028
High School Diploma -
St. Gerards Catholic High School
San Antonio, TX05-2017
Associate of Arts - Kinesiology
St. Phillps College
San Antonio, TX05-2023
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Inventory control
- Staff development
Certification
Food Service Manager Certification
Timeline
Supervisor
Chartwells Dining Services
06.2024 - 04.2026
Guest Service Representative
San Antonio Spurs
02.2024 - 10.2024
Customer Care Associate
HEB Grocery Store
11.2023 - 09.2024
Supervisor
Aramark
05.2023 - 10.2023
Cook/Prep Cook
Chick-fil-A
08.2018 - 08.2019
Customer Care Supervisor
Levy Restaurants
10.2017 - 10.2023
Bachelor of Science -
Texas A&M University
High School Diploma -
St. Gerards Catholic High School
Associate of Arts - Kinesiology
St. Phillps College