Richard Shepherd
Oelwein,IA
Summary
Industrious Center Manager dedicated to keeping operations efficient and smooth by delivering successful leadership and team management at all levels. Experienced in administering budgets, overseeing personnel needs and solving routine and complex problems. Familiar with local markets and proactive in capturing new customers and business opportunities. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
19
19
years of professional experience
Work History
Sales Associate Specialist
Furniture Showcase & Design
06.2023 - Current
- Skillfully navigated challenging situations with customers, resolving issues swiftly and professionally to maintain brand reputation.
- Delivered engaging product demonstrations that illustrated features and benefits tailored to individual customer interests.
- Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Greeted customers and helped with product questions, selections, and purchases.
Store Manager
Earl May Garden Center
01.2014 - 05.2023
- Assisted in recruiting, hiring and training of team members.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Convention Center Manager
Waterloo Convention Center
02.2005 - 12.2013
- Enhanced customer satisfaction by implementing efficient service delivery strategies and streamlining center operations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed work and performance of more than 50 employees.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
Education
High School Diploma -
Oelwein High School
Oelwein, IA05.1982
Skills
- Facility Management
- Compliance Monitoring
- Decision-Making
- Operations Oversight
- Goal Setting
- Employee Motivation
- Customer Service
- Effective leader
Timeline
Sales Associate Specialist
Furniture Showcase & Design
06.2023 - Current
Store Manager
Earl May Garden Center
01.2014 - 05.2023
Convention Center Manager
Waterloo Convention Center
02.2005 - 12.2013
High School Diploma -
Oelwein High School
Similar Profiles
Roop SoodRoop Sood
Customer Service Representative at Furniture Showcase & DesignCustomer Service Representative at Furniture Showcase & Design
Susan SeidersSusan Seiders
Furniture Sales Associate at Furniture Showcase Of OrangeburgFurniture Sales Associate at Furniture Showcase Of Orangeburg
Theresa DayTheresa Day
Manager at Cash Depot Inc. /showcase FurnitureManager at Cash Depot Inc. /showcase Furniture