Susan Seiders
Neeses,SC
Summary
Proven achiever with a background at Furniture Showcase Of Orangeburg, adept in enhancing customer satisfaction and streamlining billing processes. Excels in utilizing computer skills for efficient sales reporting and maintaining meticulous store cleanliness. Known for outstanding problem-solving abilities and fostering client relationships, significantly improving customer loyalty and operational efficiency.
Overview
25
25
years of professional experience
Work History
Furniture Sales Associate
Furniture Showcase Of Orangeburg
08.2024 - Current
- Advocated for customer, working closely with suppliers to expedite special order requests and meet customer expectations.
- Enhanced shopping experience with detailed product knowledge, resulting in high customer satisfaction rates.
- Conducted regular follow-ups with customers after their purchase to ensure satisfaction and address any concerns or questions, leading to increased customer loyalty.
- Kept abreast of latest trends in furniture design, providing customers with current and relevant advice.
- Enhanced customer satisfaction by providing personalized recommendations based on their specific needs and preferences.
- Implemented effective up-selling techniques, increasing average transaction value.
Accounts Receivable Clerk
Bearing Distributors,Inc
03.2000 - 05.2024
- Collaborated with sales team to resolve billing discrepancies, resulting in improved customer relationships and increased client satisfaction.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Supported cash forecasting initiatives by providing accurate data on outstanding receivables and expected payments from clients.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
Education
High School Diploma -
West Perry High School
Elliottsburg, PA06-1982
Skills
- Computer skills
- Store cleaning
- Sales reporting
- Team collaboration
- Customer relations
- Invoice generation
- Accounts reconciliation
- Vendor relationship management
- Bank deposits
- Payment posting
- Invoice and payment processing
Timeline
Furniture Sales Associate
Furniture Showcase Of Orangeburg
08.2024 - Current
Accounts Receivable Clerk
Bearing Distributors,Inc
03.2000 - 05.2024
High School Diploma -
West Perry High School
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