Richard Silvas
Moreno Valley,CA
Summary
Results-driven Operations Manager desiring a challenging role with the opportunity for growth. Top skills include customer service, conflict management and safety oversight. Excellent decision-making skills with a self-motivated and hardworking nature.
Overview
12
12
years of professional experience
Work History
General Manager
Nimble Robotics
02.2024 - Current
- Reduced costs by 43% by defining new on-the-ground processes and partnering with engineering to improve overall system flow. Increased employee motivation through targeted incentives, driving higher direct function UPH.
- Supported the successful launch of the New Jersey facility.
- Oversaw operations in both New Jersey and Texas throughout 2025 by developing site managers, effectively delegating urgent priorities, and ensuring alignment across locations.
- Led cross-functional teams to develop and implement operational strategies for product delivery.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Operations Manager
Nimble Robotics
01.2022 - 01.2024
- Coordinated efforts to successfully launch site alongside first client.
- Led initiatives to reduce operational costs while maintaining service quality.
- Assisted in launching Dallas Fort Worth site by supporting team members in process implementation.
- Analyzed and reported on key performance metrics to senior management.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Operations Manager
Shipmonk
07.2020 - 12.2021
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
- - Developed a layout within Receiving department arrival area minimizing the amount of lost Parcel ASN/ Return RMA’s by a margin of 80%.
- - Developed a process to identify the traceability of ASN’s by cataloging them onto a spread sheet that shows real time SLA. This process helped organize ASN’s on the dock by FIFO and prevents aging.
- Increase shift OPH from 11 to a 15 giving a 36.4% increase in overall Outbound OPH by working with an developing subordinates to help drive direct rates maximizing overall throughput.
Subscription Box Supervisor
Shipmonk
12.2019 - 07.2020
- - Improved process flow within the Subscription Box department by creating a layout that minimized the amount of travel time from beginning of production to manifesting finished goods.
- Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
- Motivated and trained employees to maximize team productivity.
- - Q1 2020 OPH sustained at AVG of 38 orders per hour versus a goal of 25 orders per hour 52% above expected goal.
- - Q2 2020 OPH sustained at AVG of 47 orders per hour versus a goal of 25 orders per hour 88% above expected goal.
- - Q2 2020 CPO sustained at AVG of $0.38 cost per order versus a goal of $0.62 cost per order 38.7% above expected goal.
Operations Team Leader
Radial
04.2016 - 12.2019
- Helped with 2nd shift start up by maintaining a team of 15+ associates, utilizing Labor accordingly to forecast, boosting team morale, training and mentoring associates with weekly P.U.M.P forums.
- Set schedules and oversaw daily workflow to go accordingly with SLA’s (service level agreement)
- Maintained peak performance as a seasonal supervisor by overseeing 100+ associates, driving productivity with routinely hourly feedback.
Caddy
Ballyneal Golf Club
08.2015 - 10.2015
- Carried two bags of clubs for full 18-hole rounds of golf.
- Assisted golfers with selecting clubs, choosing strategies and lining up shots.
- Predicted wind speeds and read green slopes to suggest appropriate approaches to players.
- Cleaned and maintained balls, clubs and course amenities.
Bakery Clerk
March Air Reserve Base
10.2013 - 01.2014
- Offered information and suggestions regarding menu items and offerings.
- Managed cash drawer and credit and debit card transactions.
- Greeted guests and documented orders.
- Monitored inventory and reported low stock to supervisor.
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
Education
GED -
Colton-Redlands-Yucaipa Regional Occupational Program
Redlands, CA2017
Skills
- Forklift Trainer
- Excel (Advanced)
- Team member training
- Logistics management
Professional References
- Daniel Martinez- Operations supervisor (951) 858-5383
- Seth Chamberlin-Operations supervisor (909) 709-6374
Timeline
General Manager
Nimble Robotics
02.2024 - Current
Operations Manager
Nimble Robotics
01.2022 - 01.2024
Operations Manager
Shipmonk
07.2020 - 12.2021
Subscription Box Supervisor
Shipmonk
12.2019 - 07.2020
Operations Team Leader
Radial
04.2016 - 12.2019
Caddy
Ballyneal Golf Club
08.2015 - 10.2015
Bakery Clerk
March Air Reserve Base
10.2013 - 01.2014
GED -
Colton-Redlands-Yucaipa Regional Occupational Program