Daniel Cooper

• Managed client relationships to ensure satisfaction and retention.
• Developed strategic plans to meet client needs and expectations.
• Coordinated communication between clients and internal teams effectively.
• Managed All security officers
• Asset Protection

Supervised all Security Officers, Made schedules, writeups, Customer Compliance

• Monitored premises to ensure safety and security protocols were followed.
• Responded to incidents and emergencies, coordinating with law enforcement as needed.
• Maintained access control by verifying identification of visitors and staff.
• Assisted in training new security personnel on procedures and policies.
• Collaborated with team members to enhance overall security strategies and practices.
• Guarded restricted areas to prevent unauthorized entry.
• Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.

• Ensured compliance with federal, state and local laws and regulations relating to asset protection.
• Monitored security systems such as over 100 CCTV cameras, alarm systems, access control systems, metal detectors,and other safety equipment.
• Trained staff on loss prevention techniques and emergency response procedures.
• Collaborated with law enforcement to investigate theft and fraud incidents.
• Led team meetings to discuss ongoing challenges and asset protection updates.
• Conducted investigations of accidents of employees and forklift incidents, also employee theft cases.
• Conducted Hiring, Training, schedule making, daily reports, active shooter training, fire drills etc.
• Developed strategies for reducing losses due to theft, fraud or vandalism.
• Investigated suspicious activities that may lead to internal and external fraud or theft.
• Established relationships with local law enforcement agencies for mutual benefit when dealing with criminal activity.
• Also certified forklift trainer, also trained in CPR and AED .

• Developed and maintained relationships with key safety manager to ensure client satisfaction.
• Created comprehensive reports on account performance and presented them to senior management.
• Provided training and guidance to new Security Officers
• Conducted hiring, oversaw all Security gates and monitored and recorded all truck traffic with record keeping and sorting.
• Ordered all uniforms, badges and equipment needed.
• Acted as main point of contact in matters relating to client concerns and needs.

• Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
• Monitored security operations to ensure compliance with established procedures and standards.
• Conducted regular patrols of the premises to identify potential threats or safety hazards.
• Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
• Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
• Responded quickly to emergency situations as they arise by deploying appropriate resources and personnel.
• Maintained records of all incidents that occurred on site including lost and stolen items and unauthorized persons present.
• Created schedules for security personnel shift rotations and monitored staffing levels to ensure adequate coverage at all times.
• Provided ongoing coaching, feedback, development opportunities, discipline when necessary to ensure employees are meeting expectations.

• Promoted high job satisfaction by resolving problems with knowledgeable and professional service.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Worked successfully with diverse group of Officers, Investigators, and Judges to accomplish goals and address best interests for all parties.
• Also worked in Prison where I was Supervisor there also.
• I was in charge of day shift and all Officers .
• Transport Officer for court, medical, and transfer prisoners to other prisons.
• Graduated from Academy with certificates in Pepper spray, handcuffing, self defense including take downs and Mixed martial arts.