Richard Smith

Currently working at CU BUFF, assisting with operations for football season. Awaiting for Future Legends to announce an opening date.

• Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
• Trained new employees on proper protocols and customer service standards.
• Assisted in recruiting, hiring and training of team members.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

• Managed budget implementations, employee reviews, training, schedules and contract negotiations.
• Developed and maintained relationships with customers and suppliers through account development.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
• Implemented operational strategies and effectively built customer and employee loyalty.

• Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
• Set, enforced and optimized internal policies to maintain responsiveness to demands.
• Managed budget implementations, employee reviews, training, schedules and contract negotiations.