Richard Smith
Coryell County, TX
Copperas Cove
49
years of professional experience
Experienced County Veterans Service Officer with a background in benefit eligibility assessment, client needs assessments, and case file management. Known for clear communication, accurate reporting, and responsive customer engagement.
Work History
County Veterans Service Officer
4 Years 5 Months- Assisted veterans with benefits claims, documentation, and eligibility questions
- Interpreted benefit requirements and guided applicants through filing procedures
- Coordinated communication with state agencies to resolve claim issues
- Prepared accurate case files and maintained confidential service records
- Scheduled appointments and provided responsive front-desk support for clients
- Reviewed supporting documents for completeness, accuracy, and compliance
- Resolved routine service concerns with professional, timely customer care
- Maintained organized records and tracked case progress through completion
- Maintained detailed records of all service interactions, ensuring accurate client information was available for follow-up actions.
- Enhanced customer satisfaction by efficiently addressing and resolving service-related issues.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
Contract Background Investigator
10 Years 5 Months- Conducted comprehensive background interviews to verify employment, education, and personal history.
- Reviewed public records, court documents, and reference sources to support investigative findings.
- Documented accurate case notes and prepared clear reports for adjudicative review.
- Coordinated with subjects, employers, and references to schedule and complete required interviews.
- Applied federal investigative standards to ensure compliance, accuracy, and confidentiality.
- Resolved discrepancies by comparing source documentation and corroborating conflicting information.
- Managed caseload priorities to maintain timely case completion and consistent service quality.
- Maintained secure handling of sensitive information throughout field and records-based investigations.
- Conducted comprehensive interviews with subjects, employers, associates, references, and other individuals.
- Documented information and submitted detailed reports.
- Maintained strict confidentiality while handling sensitive personal information during investigations, adhering to privacy regulations and ethical guidelines.
- Achieved timely completion of assigned cases by effectively managing workload and prioritizing tasks.
- Traveled to near and far places required for collecting specific information.
- Obtained background check data on characters, financial statuses and personal histories.
- Demonstrated adaptability by successfully managing caseloads across various industries and jurisdictions, requiring diverse investigative skill sets.
- Communicated case progress effectively with supervisors and clients, fostering strong professional relationships built on trust and transparency.
- Enhanced background investigation accuracy by conducting thorough research and analysis of various data sources.
Welfare Fraud Investigator II
18 Years 3 Months- Investigated suspected public assistance fraud, reviewing case files, eligibility records, and supporting documentation.
- Analyzed financial records and benefit data to identify discrepancies and determine case validity.
- Conducted detailed interviews with applicants, recipients, witnesses, and collateral contacts.
- Prepared clear investigative reports, findings, and referral packages for administrative or legal action.
- Coordinated with eligibility staff, program units, and external agencies to verify information and resolve issues.
- Applied county policies, state regulations, and confidentiality requirements when handling sensitive case information.
- Tracked investigative activities, maintained accurate case notes, and ensured documentation supported enforcement decisions.
- Performed detailed background checks on individuals suspected of fraudulent activity to gather critical information needed for successful investigations.
- Conducted prompt and thorough investigations on referred files.
- Collaborated with law enforcement agencies to resolve complex fraud cases, leading to successful prosecution of offenders.
- Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
- Served as a mentor to junior investigators, sharing knowledge and expertise while fostering a collaborative team environment.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
Special Agent
13 Years 1 Month- Conducted complex criminal investigations involving felony offenses, hostile threats, and sensitive incidents.
- Interviewed witnesses and suspects to develop admissible evidence and case facts.
- Prepared detailed investigative reports, affidavits, and case files for command and legal review.
- Coordinated with military police, federal agencies, and local law enforcement on joint investigations.
- Collected, preserved, and documented physical evidence using strict chain-of-custody procedures.
- Executed surveillance and undercover operations to identify suspects and uncover criminal activity.
- Advised commanders on investigative findings, risk indicators, and force protection concerns.
- Led investigative teams through case planning, evidence analysis, and prosecution support.
- Coordinated with other agencies during multi-jurisdictional investigations.
- Managed sensitive informants with discretion, obtaining vital information while maintaining source confidentiality.
- Trained junior agents in specialized skills, fostering professional growth and increased work quality.
- Delivered expert testimony in court proceedings, presenting reliable evidence leading to successful prosecutions.
- Prepared reports, kept investigation records, and maintained all case-related paperwork.
- Interviewed witnesses and suspects.
- Conducted undercover assignments with professionalism, adapting quickly to dynamic environments while maintaining mission focus.
Education
Bachelor of Science - Criminal Justice
Skills
Benefit eligibility assessment
Client needs assessments
Case file management
Reporting
Proficient in [software]
Customer engagement
Veteran advocacy
Communication skills
Benefit eligibility assessment
Affiliations
Life Member, Veterans of Foreign Wars
Life Member, Disabled American Veterans
Accredited by the Department of Veterans Affairs
Interests
DIY and Home Improvement
I enjoy helping others and giving back to the community.
Timeline
County Veterans Service Officer
Coryell County, TX
05.2022 - CurrentRead More
Contract Background Investigator
KeyPoint Government Solutions
05.2005 - 10.2015Read More
Welfare Fraud Investigator II
Solano County Health and Social Services Department
01.1992 - 04.2010Read More
Special Agent
United States Army Criminal Investigation Command
01.1978 - 02.1991Read More
American Technological University
Bachelor of Science from Criminal Justice
Read More