Chanell Guzman
Piscataway,NJ
Summary
Dedicated professional with strong communication skills and expertise in VA policy compliance. Skilled in assessing benefit eligibility and coordinating care for veterans. Committed to providing exceptional service and support to veterans and their families.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Advanced Medical Support Assistant
Department of Veterans Affairs
Bernardsville, New Jersey
11.2023 - Current
- Assisted veterans and their families with travel benefits, ensuring timely reimbursements, and clear communication of eligibility requirements.
- Provided high-quality customer service by resolving questions about travel entitlements, appointments, and benefit processes.
- Worked closely with VA staff and external partners to coordinate transportation and ensure that veterans received the necessary care.
- Stayed current on VA policies and procedures through ongoing training and professional development.
Income Maintenance Caseworker
Social Services
Somerville, New Jersey
09.2022 - 11.2023
- Reviewed applications to assess eligibility for SNAP, Medicaid, and cash assistance programs.
- Maintained accurate case records while ensuring compliance with program regulations.
- Facilitated client understanding of benefits and connected them to local resources.
- Updated case information based on changes in income, household size, or employment status.
Education
High School Diploma -
Piscataway High School
Piscataway, NJ06-2017
Skills
- Communication skills
- VA policy compliance
- Benefit eligibility assessment
- Customer service excellence
- Conflict resolution
Languages
Spanish
Native/ Bilingual
Certification
- Privacy and HIPPA Training
- Suicide Prevention Guide Training (S.A.V.E)
References
References available upon request.
Timeline
Advanced Medical Support Assistant
Department of Veterans Affairs
11.2023 - Current
Income Maintenance Caseworker
Social Services
09.2022 - 11.2023
High School Diploma -
Piscataway High School
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