Richard Spencer Jr.
Scottsdale,AZ
Summary
An accomplished leader dedicated to achieving positive results in revenue growth, customer satisfaction, and team development seeking impactful experiences in the retail market
Overview
6
6
years of professional experience
Work History
Sales Manager
Nordstrom
Corte Madera, CA, Palo Alto, CA, Scottsdale AZ
01.2022 - Current
- Attained the highest growth in both the region and the company by implementing the corporate vision, and by crafting service initiatives and marketing strategies for a premier team of sales professionals.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Managed daily operations of sales department, including supervision of staff members.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Similar high volume leadership roles with company from 2000-2018
Executive Team Leader
Target
09.2020 - 12.2021
- Managed daily operations of all softgoods, including budgeting, resource allocation, staffing requirements and project timelines.
- Facilitated collaboration between departments to maximize productivity levels across the organization.
- Organized regular meetings with the leadership team to review progress on projects and initiatives.
- Provided coaching and mentoring support to direct reports and other team members.
- Resolved conflicts between employees or customers in a timely manner while preserving positive relationships.
Shop Manager
Smile Direct Club
04.2019 - 11.2019
- Trained dental assistants on customer engagement to maximize sales for clear aligner therapy
- Review cases and recorded appointments with both sales team and C-suite for continuous improvement
- Oversaw the recruitment, training and development of new staff members.
- Analyzed sales data to identify trends in consumer behavior.
- Ensured compliance with all relevant health, safety and security regulations.
- Developed and implemented procedures for the efficient operation of the shop.
General Manager
Bonobos
09.2018 - 04.2019
- Oversaw process of new store opening in Corte Madera.
- Served as point person for contractors, vendors and property management.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
Skills
- Performance Management
- Sales and market development
- Client Relationship Management
- Sales team training
- Analytical problem solver
- Relationship Building
Timeline
Sales Manager
Nordstrom
01.2022 - Current
Executive Team Leader
Target
09.2020 - 12.2021
Shop Manager
Smile Direct Club
04.2019 - 11.2019
General Manager
Bonobos
09.2018 - 04.2019
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