Richard St Amour
Clarkston,MI
Summary
Dynamic Premise Technician with AT&T, skilled in fiber optic/copper installation and superior troubleshooting. Enhanced customer satisfaction through effective dispute resolution and technical support. Proven ability to train new technicians, fostering teamwork and collaboration while ensuring compliance with safety practices. Committed to delivering exceptional service in both residential and commercial environments.
Overview
15
15
years of professional experience
Work History
Premise Tech
AT&T
Pontiac, MI
12.2010 - Current
- Installed and maintained telecommunication equipment for residential and commercial customers.
- Diagnosed service issues using diagnostic tools, ensuring timely resolution of customer concerns.
- Collaborated with team members to improve installation processes and enhance customer satisfaction.
- Provided technical support to customers, educating them on service features and troubleshooting methods.
- Ensured compliance with safety protocols during installations to minimize risks and maintain quality standards.
- Trained new technicians on best practices for equipment handling and installation procedures.
- Provided exceptional customer experiences while installing or repairing services in both residential and commercial settings.
- Read and deciphered graphs and blueprints.
- Supported new hires by sharing expertise on best practices for efficient installations or repairs, contributing to overall team success.
Education
High School Diploma -
Munising High School
Munising06.2003
Skills
- Fiber optic splicing
- Hand tool proficiency
- Customer service experience
- Network configuration
- Superior troubleshooting skills
- Dispute resolution
- Safety practices
- Educating customers
- Teamwork and collaboration
- Time management
- Installation and maintenance
Timeline
Premise Tech
AT&T
12.2010 - Current
High School Diploma -
Munising High School