Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

Richard Stephens

San Antonio,TX

Work Preference

Desired Job Title

Lead Field Service TechnicianField TechnicianField TechnicianElectrician

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: San Antonio, TX
Open to relocation: No

Important To Me

Career advancementWork-life balanceCompany CulturePaid time offHealthcare benefitsWork from home optionPersonal development programsFlexible work hoursPaid sick leave401k matchStock Options / Equity / Profit Sharing

Summary

Lead field service technician with expertise in problem-solving and effective communication. Proficient in electrical, engine and hydraulic diagnostics, along with routine maintenance. Committed to enhancing equipment performance and driving team success through technical knowledge and hands-on experience.

Overview

25
25
years of professional experience

Work History

Lead Field Service Technician

Lonestar Forklift
San Antonio, Texas
07.2023 - Current
  • Diagnosed mechanical issues on forklifts and material handling equipment.
  • Operated diagnostic tools to troubleshoot electrical and hydraulic systems.
  • Performed routine maintenance to optimize equipment performance.
  • Calibrated instrument controls and equipment for performance evaluation.
  • Ensured compliance with safety regulations during service operations.
  • Trained junior technicians on safety protocols and repair techniques.
  • Provided customer service during field visits, ensuring alignment with corporate guidelines to enhance client satisfaction.
  • Collaborated with team members to identify and prioritize equipment performance needs, improving service response.
  • Verified work orders before dispatch to ensure accuracy of customer information, minimizing service delays.
  • Participated in weekly meetings with management staff to discuss upcoming projects and review current progress.

Field Technician

Joyce Crane
Longview, Texas
06.2013 - 07.2023
  • Conducted routine inspections to ensure equipment safety and functionality.
  • Diagnosed mechanical issues quickly to minimize downtime during operations.
  • Collaborated with team members on complex equipment repairs and installations.
  • Trained new technicians on equipment operation and safety protocols.
  • Adhered to safety regulations while performing field services in diverse environments.
  • Verified system functionality by testing equipment and connections, identifying and correcting problems.

Field Technician

Sunbelt Rentals
San Antonio, Texas
03.2011 - 06.2013
  • Diagnosed mechanical issues quickly to minimize downtime during operations.
  • Conducted routine inspections to ensure equipment safety and functionality.
  • Adhered to safety regulations while performing field services in diverse environments.
  • Communicated effectively with clients regarding service schedules and updates.
  • Resolved customer inquiries promptly while providing excellent customer service at all times.
  • Diagnosed system issues by running tests, troubleshooting hardware and software problems and replacing defective components.

Electrician

North Star Electric
San Antonio, Texas
07.2001 - 03.2011
  • Installed electrical systems in residential and commercial buildings.
  • Conducted routine maintenance on electrical equipment and systems.
  • Diagnosed electrical issues using testing tools and equipment.
  • Collaborated with contractors to ensure project specifications were met.
  • Ensured compliance with local codes and safety regulations.
  • Followed safety procedures when working on energized circuits; observed lockout and tagout requirements when servicing equipment.

Education

Certification - Engine Diagnostics

Cummins
Fort Worth, TX
12-2025

Certification - Electrical Diagnostics

Hyundai Material Handling
Atlanta, GA
11-2025

High School Diploma -

James Madison HS
San Antonio, TX
05-2004

Skills

  • Electrical diagnostics
  • Engine diagnostics
  • Hydraulic diagnostics
  • Troubleshooting and repair
  • Diagnostic tool usage
  • Schematic reading
  • Problem solving
  • Time management
  • Training and mentoring
  • Team collaboration
  • Effective communication
  • Customer service
  • Microsoft Office proficiency

Timeline

Lead Field Service Technician

Lonestar Forklift
07.2023 - Current

Field Technician

Joyce Crane
06.2013 - 07.2023

Field Technician

Sunbelt Rentals
03.2011 - 06.2013

Electrician

North Star Electric
07.2001 - 03.2011

Certification - Engine Diagnostics

Cummins

Certification - Electrical Diagnostics

Hyundai Material Handling

High School Diploma -

James Madison HS
Richard Stephens