Richard Stetzler
Overview
22
22
years of professional experience
Work History
Senior Store Manager
Fedex Office
Eden Prairie, MN
2017.07 - Current
- Supervised employees for exceptional store operations, customer retention, and positive brand experiences.
- Identified and recommended areas for improvement in processes with targeted solutions.
- Promoted business strategy by implementing improvements based on guest feedback.
- Guided daily activities, overseeing accounts receivable, inventory reporting, and bank deposits.
- Built and motivated stellar teams using sound judgment and decision-making, resulting in minimal turnover and superior performance.
- Planned and assigned workload by delegating tasks and directing team members.
- Communicated with key account contacts, responded to complex customer needs, and consulted partners to boost sales among valued customers.
- Maintained quality through training and coaching during daily activities.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Flagship Store Manager
Fedex Office
Van Nuys, CA
2013.11 - 2017.06
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Ended year #2 in Company and went to presidents club in Hawaii!!
Flagship Store Manager
Fedex Office
Studio City, CA
2016.10 - 2017.01
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Ran store as current Manager left and new manager had no Fedex experience and we were going into peak at one of largest volume stores in D19 San Fernando Valley. While new manager was being trained at another facility.
Flagship Store Manager
Fedex Office
Woodland Hills, CA
2012.04 - 2013.11
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Senior Store Manager
Fedex Office
Sherman Oaks, CA
2008.03 - 2012.04
- Supervised employees for exceptional store operations, customer retention, and positive brand experiences.
- Identified and recommended areas for improvement in processes with targeted solutions.
- Promoted business strategy by implementing improvements based on guest feedback.
- Collaborated with management to reduce waste and expenses, while optimizing profitability responsibly.
- Many Beacons and awards received as being one of top stores in district for majority of time at this location.
Lead Consultant /Assistant Manager
Fedex Office
Burbank / Studio City, CA
2001.01 - 2008.03
- Received customer orders, quoted pricing information, performed consultative selling to customers and recommended company products and services tracks.
- Completed required financial paperwork and contributed to financial reporting on daily sales, close-outs and bank deposits.
- Assisted clients in fully integrating company solutions into current business environments, providing input on best practices and recommendations for maximizing utility of company solutions.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Education
No Degree - Heavy Equipment Mechanic
Dakota County Technical College
Rosemount, MNSkills
- Business Leadership
- Problem Anticipation and Resolution
- Administrative Management
- Financial Statement Review
- Performance Monitoring and Evaluation
- Supplier Monitoring
- Sales Promotion
- Hiring and Onboarding
- Sales Tracking
- Focus and Follow-Through
- Customer Loyalty
- Profit and Loss Management
- Conducting Reviews
Timeline
Senior Store Manager
Fedex Office
2017.07 - Current
Flagship Store Manager
Fedex Office
2016.10 - 2017.01
Flagship Store Manager
Fedex Office
2013.11 - 2017.06
Flagship Store Manager
Fedex Office
2012.04 - 2013.11
Senior Store Manager
Fedex Office
2008.03 - 2012.04
Lead Consultant /Assistant Manager
Fedex Office
2001.01 - 2008.03
No Degree - Heavy Equipment Mechanic
Dakota County Technical College