Richard Storelee
Oakley,CA
Summary
Accomplished leader with extensive experience at Progressive, adept in strategic planning and process improvement. Demonstrated expertise in staff development and operational efficiency, achieving significant workflow enhancements. Skilled in fostering team collaboration and excelling in high-stakes environments. Proficient in process optimization, with a keen focus on achieving and surpassing goals.
Overview
11
11
years of professional experience
Work History
Fire and Theft Claim Representaive Supervisor
Progressive
07.2022 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
SIU Investigator
Progressive
03.2020 - 07.2022
- Collaborated with federal agencies on investigations.
- Documented findings and prepared detailed reports.
- Carefully documented statements, observations, and evidentiary materials.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
Fire and Theft Claims Representative
Progressive
03.2017 - 03.2020
- Examined reports, accounts, and evidence to determine integrity and accuracy of information.
- Interviewed policyholders to verify information and obtain additional details.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Analyzed and addressed escalated claims to resolve issues quickly.
- Consistently able to identify fraud and refer claims to special investigations
Managed Repair Representative
Progressive
06.2014 - 03.2017
- Reduced claim costs by implementing effective managed repair strategies and negotiating competitive pricing with body shops
- Provided exceptional support to policy holders by updating them through the vehicle repair process
- Achieved high levels of client retention through exceptional communication and follow-up throughout the repair process.
Service Center Estimator
Progressive
08.2014 - 10.2014
- Wrote estimates for customers side of car
- Greeted customers face to face to drop their vehicles off for repairs
- Kept customers up to date and honored commitments
CGA
Progressive
10.2013 - 08.2014
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Handled complex coverage and liability investigations
- Provided empathetic customer service to claimants and Insureds
Education
Bachelor of Science - Business Management
CSU, Chico
Chico06.2013
Skills
- Process Improvement
- Strategic Planning
- Goal-Oriented
- Staff Development
- Processes and procedures
Timeline
Fire and Theft Claim Representaive Supervisor
Progressive
07.2022 - Current
SIU Investigator
Progressive
03.2020 - 07.2022
Fire and Theft Claims Representative
Progressive
03.2017 - 03.2020
Service Center Estimator
Progressive
08.2014 - 10.2014
Managed Repair Representative
Progressive
06.2014 - 03.2017
CGA
Progressive
10.2013 - 08.2014
Bachelor of Science - Business Management
CSU, Chico
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