Summary
Overview
Work History
Education
Skills
Timeline
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Richard Swanson

Richard Swanson

Maple Grove

Summary

Experienced professional with a strong background in education, community support, and administrative roles. Adept at building relationships, organizing programs, and managing complex processes. Recognized for clear communication, adaptability, and maintaining a calm, solution-oriented approach across diverse environments. Committed to supporting individuals and communities to succeed through effective collaboration and consistent dedication.

Overview

11
11
years of professional experience

Work History

5th/6th Grade Teacher

Level Up Academy
06.2023 - Current


  • Maintain a positive and productive classroom community by establishing clear expectations and using consistent behavior management strategies.
  • Developed engaging lesson plans to enhance student understanding and retention of core subjects.
  • Implemented differentiated instruction strategies to accommodate diverse learning styles and needs.
  • Regularly communicate with parents and guardians through conferences, newsletters, and progress reports to keep them informed of student progress and school events.

Substitute Paraprofessional/Teacher

ZenEducate
04.2023 - 06.2023
  • Assisted students one-on-one with educational goals
  • Managed students with emotional and behavioral support
  • Maintained accurate attendance records, completed daily reports for the regular teacher, and provided feedback on student performance and behavior.

Return to Work Claims Adjuster

Travelers Insurance
11.2021 - 10.2022
  • Facilitate injured workers returned to work following time away due to injury
  • Issue and approve payments related to missed wages and medical bills
  • Take statements from employers and injured workers to ensure accurate information for efficient claim handling.
  • Manage a caseload of litigated and complex workers compensation claims.
  • Interview injured employees regarding their injury.

Community Association Manager Trainee

Omega Property Management
03.2021 - 11.2021
  • Address maintenance concerns from homeowners and board members.
  • Facilitate the architectural change process between the homeowner and the Board of Directors.
  • Use association rules and regulations and governing documents to give homeowners and board members informed answers to their questions regarding their HOA.
  • Assisted in gathering vendor bids and preparing financial reports for homeowners associations to support informed board decisions.

911 Dispatcher

City of Edina
11.2020 - 02.2021
  • Answer emergency and non-emergency calls for assistance from citizens and law enforcement agencies
  • Monitor various computer programs that are designed to help law enforcement in day-to-day tasks
  • Advise callers on how to handle non-emergency situations, and transfer to the proper department
  • Advises callers on proper course of actions, calms down, and documents their condition until emergency units arrive
  • Monitors activity of emergency vehicles and on-duty personnel during shift
  • Maintain log of calls that come in

Community Service Officer

Golden Valley Police Department
05.2014 - 11.2020
  • Provided support during community outreach programs, fostering positive relationships between police and residents.
  • Promoted positive community relations by attending various events as a representative of the police department.
  • Investigated community complaints to ensure timely resolution and enhance public trust.
  • Assisted police officers with low-priority calls while managing record keeping and data entry to support daily department operations.

Education

Masters in Education -

St Thomas University
08.2024

Bachelor of Science - Criminal Justice

Winona State University
05.2015

Skills

  • Community Engagement & Relationship Building
  • Conflict Resolution & Problem-Solving
  • Administrative Organization & Record-Keeping
  • Adaptable Communication Across Diverse Audiences
  • Committed to Providing Support and Service to Others

Timeline

5th/6th Grade Teacher

Level Up Academy
06.2023 - Current

Substitute Paraprofessional/Teacher

ZenEducate
04.2023 - 06.2023

Return to Work Claims Adjuster

Travelers Insurance
11.2021 - 10.2022

Community Association Manager Trainee

Omega Property Management
03.2021 - 11.2021

911 Dispatcher

City of Edina
11.2020 - 02.2021

Community Service Officer

Golden Valley Police Department
05.2014 - 11.2020

Bachelor of Science - Criminal Justice

Winona State University

Masters in Education -

St Thomas University

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