Richard Taylor
Eagle Lake ,United States
Summary
Operations Manager successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hard-working leader with history of streamlining operations and increasing productivity. 13 years of experience providing quality and effective service and maintenance procedures.
Overview
14
14
years of professional experience
Work History
Operations Manager II
Ryder
Leesburg, FL
10.2022 - Current
- Oversaw implementation of procedures, goals and objectives within operations.
- Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints or answered customers' questions.
- Guided employees in handling difficult or complex problems.
Operations Supervisor
Ryder Truck Rental
Lakeland, FL
09.2020 - 10.2022
- Trained, mentored and motivated employees to maximize team productivity.
- Disseminated safety information and monitored employee compliance with regulatory and organizational policies.
- Delegated work to staff, setting priorities and goals.
- Implemented rotation for tech trainees to develop into capable technicians.
- Prioritize repairs based on strength of technicians to ensure quality assurance and customer satisfaction.
Technician/ Technician in Charge
Ryder Truck Rental
Lakeland, FL
05.2015 - 09.2019
- Managed quality control and maintained high level of customer satisfaction.
- Adjusted or modified equipment to enhance equipment performance or to respond to customer requests.
- Troubleshot systems and equipment and ran tests to make effective repairs.
- Managed workflow and productivity of lower-level technicians to keep projects on task.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Operated various diagnostic tools to determine repair plans.
Techinician
Trans Phos Inc.
Bartow, FL
07.2010 - 05.2015
- Managed quality control and maintained high level of customer satisfaction.
- Followed safety practices to safeguard against injury and damage to property.
- Cleaned, maintained and properly stocked company vehicle to prepare for required duties.
- Performed in depth repairs on various vehicles including heavy equipment.
- Disassembled and repaired damaged sections and fabricated replacements.
Education
High School Diploma -
Lake Region High School
Eagle Lake, FL05.2006
Skills
- Delegation of tasks to ensure effective completion and quality assurance
- Project planning
- High level knowledge of after-treatment systems
- Staff supervision
- Effective capability to deescalate and remain neutral throughout difficult situations
- Maintenance and repair
- Team Leadership
- Decision Making
- Staff Management
Timeline
Operations Manager II
Ryder
10.2022 - Current
Operations Supervisor
Ryder Truck Rental
09.2020 - 10.2022
Technician/ Technician in Charge
Ryder Truck Rental
05.2015 - 09.2019
Techinician
Trans Phos Inc.
07.2010 - 05.2015
High School Diploma -
Lake Region High School
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