Richard Tesch
Hutchinson,MN
Summary
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed, and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Customer Elation
08.2010 - 01.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
High School Diploma -
Watertown High School
Watertown, MN06-1963
Skills
- Customer service
- Active listening
- Data entry
- Problem resolution
- Complaint resolution
- Customer inquiries
Many perfect attendance awards over the 14+ years I was with Customer Elation
09/30/2010, Perfect attendance in Quarter Three
12/15/2011, 2011 Q4 perfect attendance
06/04/2012, 2012 quarter two perfect attendance
09/10/2012, 2012 quarter three perfect attendance
12/20/2012, 2012 quarter four perfect attendance
06/2013, 2013 quarter two perfect attendance
09/2013, 2013 quarter three perfect attendance
03/2014, 2014 quarter one perfect attendance
05/14/2015, 2014 quarter four perfect attendance
Outstanding Service award for 5 years of Outstanding Service and Dedication, 2010-2015
April, 2015, Employee of the Month
08/2024, THANK YOU for 14 years of dedicated service to Customer Elation, the AGCO team, and your fellow employees
Timeline
Customer Service Representative
Customer Elation
08.2010 - 01.2025
High School Diploma -
Watertown High School
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