RICHARD TIRADO
Summary
Driven security professional with over 15 years of experience with increasing responsibility from Security Officer to Senior Security Officer to Shift Supervisor. Public facing positions addressing customers and clients, providing directions, instructions, and customer service. Monitors team performance and steps in to provide actionable feedback and training to increase service quality. Visits client sites to evaluate security needs and allocate resources accordingly. Drafts operational reports and coordinates schedules to maintain effective performance and adequate coverage.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Security Shift Supervisor
Westhab Inc
01.2024 - Current
- Recorded incident reports with detailed accounts of occurrences.
- Evaluated performance metrics regularly, identifying areas for improvement and implementing corrective actions accordingly.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Collaborated with local law enforcement agencies to ensure seamless integration of security measures and timely response to incidents.
- Reduced security incidents by conducting thorough evaluations of potential risk factors and addressing vulnerabilities.
- Coordinated with other departments to develop integrated security plans that addressed specific risks unique to each area.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Streamlined communication between team members, resulting in better coordination during critical situations.
- Completed daily work report sheets and delegated tasks to employees.
Security Supervisor
New York State Department Of Labor
10.2021 - 09.2023
- Supervised State Security Officers and Contract Security Guards at two locations in New York City
- Made ethical and time-critical decisions to restore order in high-pressure environments
- Enforced site rules, regulations and standards
- Visited site locations to assess security team performance and articulate improvement strategies
- Coordinated employee schedules to maintain proper coverage for facility security needs
- Prepared thorough reports detailing equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
- Monitored building security and team activities using CCTV and foot patrols
- Coordinated security responses with fire and law enforcement agencies
- Defused conflicts using de-escalation and crisis management techniques.
State Security Officer
New York State Department Of Labor
04.2001 - 10.2021
- Patrolled public areas regularly to detect and resolve unsafe conditions
- Contributed to total building security, effectively distributing resources to cover all access points and building areas
- Defused conflicts and security issues through effective de-escalation and crisis management techniques
- Investigated disturbances, alarms and unusual activities
- Searched bags or belongings and seized prohibited items
- Monitored CCTV feeds of building and grounds
- Wrote concise, detailed reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
Education
High School Diploma-GED -
Bronx Regional High School-Martha Nielson School
Bronx, NY03.1996
Skills
First Aid
Management
Training
Cardiopulmonary resuscitation (BSL-CPR/AED Adult Infant Child)
Emergency Management
Generate Reports
- Skilled in conflict resolution
- Access systems and patrol
- Policy Enforcement
- Staffing and scheduling
- Fluent in Spanish
- F-80 Fitness for Coordinator of Fire Alarm and Safety Systems in Homeless Shelters
- Driver's License
Certification
• NYS Security Officer
• NYS Peace Officer
• NYC Special Patrolman
• First Aid and CPR(BSL CPR/AED-Adult,Child Infant
- F-80 Certificate of Fitness for Coordinator of Fire Safety and Alarm Systems in Homeless Shelters
- Naloxone/Narcan Certified (Trainer) [Company Name] - [Timeframe]
Languages
Spanish
Professional Working
Timeline
Security Shift Supervisor
Westhab Inc
01.2024 - Current
Security Supervisor
New York State Department Of Labor
10.2021 - 09.2023
State Security Officer
New York State Department Of Labor
04.2001 - 10.2021
High School Diploma-GED -
Bronx Regional High School-Martha Nielson School
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