Gwendolyn Schoene
Broadalbin,NY
Summary
Responsible and experienced in customer service with a strong ability to complete tasks in a timely and effective manner. Passionate about building strong customer relationships. Excellent reputation for resolving problems and improving customer satisfaction. Works well under pressure in a high paced environment with the ability to make successful judgments and decisions. Hardworking and safety minded individual with great organizational skill. Ability to multitask effectively and take precise directions as needed.
Overview
5
5
years of professional experience
Work History
Security Shift Supervisor
Rivers Casino & Resort Schenectady
07.2021 - Current
- Coordinate with security personnel throughout the facility via radio communication, updating colleagues on situations requiring attention or action, decreasing security risks.
- Documenting incidents and daily duties.
- Maintained strong communication with all departments to meet the operational needs of the casino.
- Resolved issues by effectively communicating with team members, and patrons.
- Implement departmental policies, procedures and training programs to ensure the protection of all company assets as well as the safety and welfare of guests and team members
- Ensures all security department team members receive and satisfactorily complete all training in accordance with casino and Security Department requirements.
- Performed yearly performance reviews.
Security Officer II
Rivers Casino & Resort Schenectady
01.2019 - 07.2021
- Operate the Security Dispatch and communicate via two-way radio and telephone as required.
- Deescalate difficult situations and removes non-compliant individuals from the facility while maintaining the safety of patrons, team members, and casino property.
- Ability to cover all casino security posts.
- Protected cash and chip transfers to and from various parts of the gaming floor
- Ability to write routine security reports and logs as required.
- Screened visitors at building entrances.
- Coordinated with other departments as needed to maintain a safe and secure environment.
- Monitored all visitor, vendor and team member access badges to prevent unauthorized access to the property.
- Provide a safe, secure environment for all patrons and team members.
Education
Associates - Liberal Arts And General Studies
Herkimer County Community College
Herkimer, NY2005
Associates - Psychology
SUNY Polytechnic Institute
Utica, NY2005
Highschool Diploma -
Broadalbin-Perth High School
Broadalbin, NY2003
Skills
- Superior customer service skills
- Good deescalation and problem solving skills
- Strong verbal and written communication skills
- Leadership skills
- Flexible and adaptable
- Excellent time management and analytical skills
- Behavioral observations
- Security Operations Procedures knowledge
- Documentation and report writing
- Training
- First AID/CPR
Timeline
Security Shift Supervisor
Rivers Casino & Resort Schenectady
07.2021 - Current
Security Officer II
Rivers Casino & Resort Schenectady
01.2019 - 07.2021
Associates - Liberal Arts And General Studies
Herkimer County Community College
Associates - Psychology
SUNY Polytechnic Institute
Highschool Diploma -
Broadalbin-Perth High School
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