Richard Torres
Redding,CA
Summary
Dynamic restaurant owner with a proven track record at Market Street Pizza, excelling in customer relationship management and contract negotiation. Adept at optimizing profitability and ensuring regulatory compliance, I foster strong customer engagement and resolve conflicts effectively, driving business success through exceptional service and operational excellence.
Overview
32
32
years of professional experience
Work History
Restaurant Owner
Market Street Pizza
Redding, CA
2005.05 - Current
- Managed daily operations and logistics for a local business.
- Trained new employees on operational procedures and company policies.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Negotiated contracts with clients for products or services rendered by the company.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Conducted regular performance reviews of staff members to ensure efficiency and productivity goals were met.
- Resolved conflicts between employees in a professional manner.
- Prepared staff work schedules and assigned team members to specific duties.
Restaurant Owner
Mountain Mikes
Martinez, CA
1999.04 - 2005.05
Senior Auto Damage Appraiser
Jims Autobody
Walnut Creek, CA
1993.04 - 1999.05
- Evaluated vehicle damage to determine repair costs and necessary procedures.
- Collaborated with insurance adjusters to streamline claims processing and approvals.
- Conducted thorough inspections of vehicles post-repair to ensure quality standards.
- Mentored junior appraisers in damage assessment techniques and industry best practices.
- Utilized advanced software for estimating repairs and tracking project progress efficiently.
- Communicated effectively with clients regarding appraisal reports and repair timelines.
- Developed guidelines for efficient workflow in the appraisal process at Jims Autobody.
- Analyzed photographs, diagrams, test results, and other data to identify necessary repairs.
- Conducted detailed inspections of damaged vehicles to determine appropriate repair costs and techniques.
- Updated knowledge of automotive technology advancements as they relate to repair processes.
- Reviewed appraisal requests and determined if additional information or testing was needed before completing an estimate.
- Evaluated customer complaints related to the quality of completed repairs or inaccurate estimates.
- Used specialized software programs to generate comprehensive reports outlining damages found during inspections.
- Developed reports and estimates for insurance companies detailing damages, repair costs, and labor times.
- Maintained records of all appraisals completed including notes about vehicle conditions and any special instructions given by customers.
- Collaborated with body shops, mechanics, suppliers, and other vendors to ensure accurate cost estimations were generated in a timely manner.
- Identified salvageable parts from damaged vehicles for reuse in other repairs.
- Attended meetings with insurance adjusters when disputes arose over estimated repair costs.
- Researched market values of vehicles based on make, model, year, mileage, features.
- Interpreted manufacturer specifications for correct part numbers for replacement components used in repairs.
- Ensured all estimates complied with company policy guidelines and industry best practices.
- Consulted with vehicle owners regarding the condition of their vehicles.
- Evaluated different repair methodologies to create collision estimates for damages.
- Reviewed factual information to determine costs to repair applicable damages.
- Advised customers of repair plans, discussing payment options to finalize work orders.
- Conducted final quality control check of vehicles prior to customer delivery.
- Adhered to DRP insurance procedures and rates applicable to estimates.
- Delivered top-notch customer service by answering questions and quickly responding to phone inquiries, resulting in increase in repeat business.
- Determined salvage value for total-loss vehicles.
- Documented vehicle damage and condition by taking meticulous notes and photographs.
- Resolved repair cost inquiries, consulting with various appraisers for second opinions to resolve disagreements.
- Conducted inspections on damaged vehicles and generated accurate estimated costs for repair work.
- Coordinated direct repair assignments with local body shops and rental vehicles during restoration processes.
- Managed heavy workload of ongoing cases thanks to strong organizational, time management, and collaboration skills.
- Provided policyholders with advice regarding vehicle repairs and body shop procedures to maximize customer satisfaction.
- Completed insurance forms to indicate repair cost estimates and recommendations.
Education
ICAR 8-PART COLLISION REPAIR COURSE - AUTOBODY DAMAGE-ICAR
INTER-INDUSTRY CONFERENCE ON AUTO COLLISION REPAIR
CONTRA COSTA 1995-04
Graduate Certificate - VEHICLE DAMAGE ANALYSIS
Contra Costa College
San Pablo, CA1990-02
Business Administration And Management
College of San Mateo
San Mateo, CA1983-09
High School Diploma -
SOUTH CITY HIGH
South San Francisco, CA1982-05
Skills
- Customer relationship management
- Contract negotiation
- Regulatory compliance
- Logistics coordination
- Quality control
- Problem solving
- Effective communication
- Conflict resolution
- Sales expertise
- POS system operation
- Small business operations
- Customer engagement
- Adaptability
- Quality assurance
- Profitability optimization
- POS terminal operation
- Workflow planning
- Reliable and responsible
- Professionalism
- Time management
- Health code compliance
Timeline
Restaurant Owner
Market Street Pizza
2005.05 - Current
Restaurant Owner
Mountain Mikes
1999.04 - 2005.05
Senior Auto Damage Appraiser
Jims Autobody
1993.04 - 1999.05
ICAR 8-PART COLLISION REPAIR COURSE - AUTOBODY DAMAGE-ICAR
INTER-INDUSTRY CONFERENCE ON AUTO COLLISION REPAIR
Graduate Certificate - VEHICLE DAMAGE ANALYSIS
Contra Costa College
Business Administration And Management
College of San Mateo
High School Diploma -
SOUTH CITY HIGH