Summary
Overview
Work History
Education
Skills
Training Awards
References
Timeline
Generic

Richard Tucker

Summary

A position as a auto damage adjuster

Self-driven Marine who is well organized, focused and mission driven Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.

Overview

19
19
years of professional experience

Work History

Manage Repair Rep

Progressive Auto Insurance
09.2021 - Current
  • Collaborated with cross-functional teams to develop new strategies for increased productivity thru claims process to address time management.
  • Frequently inspected completed claim files for errors and guideline compliance.
  • Observed onboarding MRR's to aid in development and understanding of job tasks and guidelines.
  • Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
  • Streamlined internal processes for improved efficiency, reducing overall costs for the organization.
  • Generated reports detailing findings and recommendations.
  • Managed multiple DTL yards( designated total loss) to verify timely handling of inspections and paperwork processing.
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Assisted in training new hires and offered ongoing support to help them reach their full potential.
  • Trained multiple groups of new hire personal in total loss identification and evaluation process.
  • Researched relevant resources to assist members, identified member representation needs and troubleshot next steps to provide optimal support for member.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Conducted regular reviews of operations and identified areas for improvement.

Auto damage adjuster

Geico Insurance
01.2019 - 08.2021
  • Managed over 40 customers a week
  • Strengthened team performance by sharing knowledge and expertise on industry best practices for auto damage adjusting.
  • Enhanced claim processing times by streamlining workflow and prioritizing tasks effectively.
  • Totaled vehicles based on state guidelines
  • Rookie of the year awarded during the first year of employment
  • Provided professional customer service
  • Effectively communicates with personnel at all organizational levels.
  • Trained multiple new hire personal in total loss identification and evaluation process
  • Effectively communicated between other auto damage adjusters to coordinate work flow
  • 15k draft authority
  • Maintained professional working relations with all shops in the area
  • Proficient in multiple computer systems
  • Provide multiple levels of management with extensive daily, weekly, bi-monthly, monthly, quarterly, semi yearly, and annual reports
  • Maintained active training and education for position
  • Handled claims in corpus local and surrounding areas including Kingsville Rockport, George West and Alice
  • Proficiently managed all customers rentals thru repair process
  • Managed towing of vehicles to body shops per customer request and set up repair processes for the customer
  • Negotiate effectively with shops for repairs to customer vehicles
  • Held shops accountable for delays to customer vehicles to maintain rental management.
  • completed total loss handling per required state guidelines and insurance standards.

Lead Service Advisor

AutoNation Honda
06.2014 - 01.2019
  • Document Processing, Detailed Record keeping and Proficient Data Entry
  • Facilitates Training for Other Service Personnel
  • Conflict resolution of personnel at all organizational levels
  • Individual Maintenance workloads and upcoming workloads
  • Effectively communicates with personnel at all organizational levels
  • Liaison with Insurance Companies and AutoNation Representatives
  • Managing Production and oversees effective full employment of assigned personnel
  • Ensuring responsibilities and functions of work is performed in a safe and efficient manner
  • Compliant with DOT, OSHA, TECQ, and EPA regulations daily
  • Proficient in multiple computer systems
  • Provide multiple levels of management with extensive daily, weekly, bi-monthly, monthly, quarterly, semi yearly, and annual reports
  • Performs oil consumption tests and reported accordingly.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Resolved complex customer complaints, restoring client confidence in the company''s ability to provide exceptional service.
  • wrote approved insurance estimates for multiple carriers.

Route Sales Representative

Schwan's Home Service
03.2014 - 06.2014
  • Provide customers on time service
  • Achieved projected sales daily
  • Managed and sold inventory
  • Informed customers about special products, sales and changes.

Delivery Driver/Customer Service Representative

Domino's Pizza
07.2013 - 10.2013
  • Served as a customer service representative
  • Delivered product in a timely manner.

Service Attendant

Wilco Hess
07.2012 - 11.2012
  • Trained new employees to operate multiple computer systems to complete daily job requirements
  • Educated new employees on customer business etiquette
  • Educated employees about company policy changes
  • Filled weekly order and expenditures reports.

Ammunition Technician/Marksmanship Instructor

United States Marine Corps
05.2005 - 08.2009
  • Offered specific training programs to ensure Marines maintain and improve job skills
  • Monitored training and created budget cost reports for management
  • Developed training programs for job specific task
  • Taught weekly internal classes consisting of up to 150 new employees
  • Designed and created daily lesson plans for activities
  • Conducted small group and individual training activities based on differentiated learning needs
  • Instructed through lectures, discussions, and demonstrations
  • Organized and presented 9 hours of hands-on activities
  • Conducted one-on-one tutoring for new Marines
  • Developed weekly, monthly, and quarterly reports for upper management
  • Managed supply warehouse with focus on accountability of gear
  • Focused on logistics management of ammunition and ordnance.

Education

High School Diploma -

Sanderson High School
Sanderson, TX
05.2004

Skills

  • Defines, Develops, Ensures Organization and Provides Daily required Tasks with effective time management skills

  • Adaptable

  • Mission Oriented

  • Advanced Mechanical Aptitude

  • Strong Analytical Thinking Skills

  • Strong Verbal and Written Communication skills

  • Can creatively and effectively think outside the box at the spur of the moment

  • Provides Management with data in graphic and narrative form

  • Vehicle inspection abilities

  • Inventory Management

  • New Employee Training

  • Team Leadership

Training Awards

  • United States Marine Corps, San Diego, CA, Marine Boot Camp July 2005, Combat Training September 2005
  • United States Marine Corps, Huntsville, AL, Ammunition Technician
  • United States Marine Corps, Kaneohe, HI, Combat Marksmanship Instructor

References

  • Richard O'neil 210-727-9946
  • Gabreilla Gonzales 956-324-0410
  • Mike Thompson 973-615-1890

Timeline

Manage Repair Rep

Progressive Auto Insurance
09.2021 - Current

Auto damage adjuster

Geico Insurance
01.2019 - 08.2021

Lead Service Advisor

AutoNation Honda
06.2014 - 01.2019

Route Sales Representative

Schwan's Home Service
03.2014 - 06.2014

Delivery Driver/Customer Service Representative

Domino's Pizza
07.2013 - 10.2013

Service Attendant

Wilco Hess
07.2012 - 11.2012

Ammunition Technician/Marksmanship Instructor

United States Marine Corps
05.2005 - 08.2009

High School Diploma -

Sanderson High School

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Richard Tucker