Richard Ulrich
Altoona,PA
Summary
Reliable Labor Worker comfortable handling physically demanding tasks across long shifts and through problematic weather conditions. Proven resourcefulness and handling of difficult labor projects. Juggles multiple tasks to keep assignment timelines on schedule. Established reputation for dedicated work ethic.
Reliable General Laborer offering consistent work history of quality in projects. Strong teamwork skills to complete tasks within deadlines. Well-versed in safely using power tools, loading and unloading materials.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Outside Laborer
American Eagle Papermill
Tyrone, PA
11.2022 - Current
- Worked with team members to ensure efficient workflow throughout the day.
- Performed regular checks of equipment for proper operation and safety compliance.
- Stacked and arranged products on pallets according to size and weight requirements.
- Ensured that all personal protective gear was worn at all times while on the job site.
- Followed all safety procedures when handling hazardous materials in the laboratory setting.
- Loaded and unloaded materials onto or from pallets, trucks, or other vehicles using a forklift.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Customer Service Manager
JPN Management
Altoona, Pennsylvania
02.2020 - 11.2022
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Analyzed statistical data to identify trends in customer issues and recommend solutions accordingly.
- Assisted in developing an effective system for tracking client requests from initial contact through resolution.
- Monitored staff performance to ensure adherence to customer service standards.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Provided exceptional customer service to ensure customer satisfaction.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Evaluated employee job performance and motivated staff to improve productivity.
- Organized shift assignments to meet expected coverage demands by factoring in typical trends and upcoming changes.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Delivered continuous training to internal team to maximize performance and customer relations skills.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Education
Associate of Science - Cognitive Studies
University of Arizona Global Campus
Phoenix06-2028
Bachelor of Science - Psychology
University of Arizona Global Campus
Phoenix, AZ06-2028
Skills
- Leadership/Management
- Taking intuitive
- Motivating others
- Accountability
- Delegation/follow up
- Decision making
- Attention to detail
- Interpersonal communication
- Conflict resolution
- Team collaboration
- Time management
- Critical thinking
- Job site organization
Certification
- Certified First-Aid
- Certified Forklift/Clamp truck trainer
- Certified Safety Committee member
Accomplishments
- Industrial/Organizational psychology 3 credits
Affiliations
- Team Events Committee member since 2023
- Lead a team to complete construction projects (self)
- Entertain others as a DJ
Referrnces:
Jarrod Good -Safety Director
Josh Over - Safety coordinator
Timeline
Outside Laborer
American Eagle Papermill
11.2022 - Current
Customer Service Manager
JPN Management
02.2020 - 11.2022
Associate of Science - Cognitive Studies
University of Arizona Global Campus
Bachelor of Science - Psychology
University of Arizona Global Campus