Richard Vang
Brooklyn Park,MN
Summary
Experienced Infrastructure Engineer with a proven track record in designing, implementing, and maintaining scalable, secure, and reliable IT infrastructure. Skilled in deploying and managing enterprise-level system, networks, and infrastructure solutions to optimize performance and align with business objectives. Highly skilled in advanced troubleshooting and problem-solving across diverse IT environments including data center, and enterprise system. Proficient in diagnosing and resolving complex hardware, software, and connectivity issues, minimizing downtime, and ensuring optimal system performance. Adept at root cause analysis, leveraging monitoring tools, and implementing corrective actions to address critical incidents. Strong ability to collaborate across team and utilize structured methodologies to deliver efficient and effective resolutions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Infrastructure Engineer
Wells Fargo
08.2017 - Current
- Integral member of the data center management team, ensuring 24/7 uptime, regulatory compliance, and security.
- Collaborate with project teams to plan, implement, and oversee installations, migration and decommission activities for critical infrastructure systems.
- Successfully led a comprehensive tech refresh of legacy mainframe infrastructure.
- Skilled in understanding mainframe architecture, system optimization and seamless integration of new technologies and troubleshooting while ensuring minimal disruption to critical business operations.
- Lead efforts to ensure seamless transitions during system upgrade, migration and decommission while minimizing downtime and maintaining operational excellence.
- Spearheaded decommission of unused equipment abandoned through the data center which resulted in over $1 million in savings through optimized space, power, and cooling utilization.
- Supervised critical systems, including power, cooling, and networking, to optimize operational performance.
- Partnered with stakeholders, vendors, and compliance team to uphold operational excellence.
- Subject matter expert in ServiceNow, Jira and Nlyte, enhancing workflow efficiency and streamlining project management processes.
Infrastructure Engineer
Apex Systems
12.2017 - 08.2018
- Contracted by Wells Fargo to execute a comprehensive tech refresh, replacing thousands of non-compliant devices across data centers within a strict one-year time frame.
- Ensure seamless integration of updated hardware and software, minimizing downtime and maintain operational efficiency.
- Played a key role in cross-functional coordination, troubleshooting critical issues and documenting processes to enhance future scalability and compliance.
Service Desk Associate
Northern Tier Energy
11.2015 - 12.2017
- Engaged in user support interactions via telephone, chat and email platforms.
- Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Maintained detailed records of customer interactions, ensuring accurate documentation for future reference.
- Assisted in the implementation of new service desk software, improving overall team efficiency and productivity.
Network Technician
TEKsystems
05.2015 - 11.2015
- Contracted by Northern Tier Energy as one of a 2-man team to execute a comprehensive of router, switches, and operations system upgrade over 300 convenience store’s location that spam between South Dakota, Minnesota, and Wisconsin in a 6-month time frame. This requires a high level of independence and troubleshooting skills to ensure all locations were upgrade successfully.
- Designed and implemented overhaul of router and switches along with wired and wireless networks for retail location.
- Installed wiring, cabling, and devices to establish, repair and improve network operations.
- Cooperate with multiple different type of vendor such as carriers, store employee and franchise owner to ensure a seamless transition during operation hours to minimal impact to customers.
Help Desk Analyst
TEKsystems
04.2015 - 05.2015
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Used ticketing systems to manage and process support actions and requests.
- Logged support tickets and closed when issues were resolved.
- Collaborated with IT team members to identify trends in reported issues, leading to proactive solutions for recurring problems.
Education
High School Diploma -
Park Center Senior High School
Brooklyn Park, MN06-2010
Skills
- Effective team communication
- Efficient planning
- Analytical skills
- Patience
- Active listening
- Data center operations
- Infrastructure automation
- Operating system administration
- Incident management
- Project oversight
- Hardware troubleshooting
Certification
- Cisco Certified Network Associate (CCNA) - ( 2013-2016 )
- Microsoft Azure Fundamentals (AZ-900) - (in progress)
Timeline
Infrastructure Engineer
Apex Systems
12.2017 - 08.2018
Senior Infrastructure Engineer
Wells Fargo
08.2017 - Current
Service Desk Associate
Northern Tier Energy
11.2015 - 12.2017
Network Technician
TEKsystems
05.2015 - 11.2015
Help Desk Analyst
TEKsystems
04.2015 - 05.2015
- Cisco Certified Network Associate (CCNA) - ( 2013-2016 )
- Microsoft Azure Fundamentals (AZ-900) - (in progress)
High School Diploma -
Park Center Senior High School
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