Richard Van Oordt
San Antonio,TX
Summary
Serviced-focused General Manager dedicated to delivering remarkable guest experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Recruiting Partner
Goodwin Recruiting
San Antonio, TX
11.2023 - Current
- Enhanced candidate sourcing by utilizing various strategies, including social media, job boards, and networking events.
- Streamlined hiring process for faster onboarding by implementing efficient applicant tracking system.
- Increased client satisfaction with effective communication and timely updates on recruitment progress.
- Developed strong relationships with hiring managers to better understand their needs and expectations for open positions.
- Conducted thorough candidate screenings, resulting in higher quality of applicants presented to clients.
- Managed portfolio of 10 clients, conducted 10 interview, processed 8 candidates weekly.
Senior General Manager
The Rustic
San Antonio, TX
11.2021 - 11.2023
- Oversee operational functions of three full-service casual, scratch kitchen restaurants with $6MM Average unit volume
- Mentored and led cross functional team of 115 staffing members and 11 salaried managers
- Managed live entertainment venue with capacity of 2000 people
- Implemented cost-control measures, resulting in 10% reduction in controllable operational expenses in 12 months
- Developed and executed marketing strategies, elevating annual sales by 5% in 12 months
- Boosted quality scores in 12 months by 13% via 5 for 5 programs
- Fostered positive work environment, improving employee satisfaction and reducing turnover by 8%
- Lead region in employee retention
- Implementing quarterly round table discussions
- Conducted regular performance evaluations and provided coaching to enhance team productivity
- Oversee recruiting, training, onboarding, orientations for 3 locations
- Streamlined inventory management processes, reducing waste, and optimizing stock levels
- Reduced Labor by optimizing in and out times, cross training and optimizing production times in BOH.
General Manager
Bubba Gump Shrimp Company
San Antonio, TX
05.2019 - 11.2021
- Set company safety record 1325 days accident free
- Drove year-over-year business growth for eight consecutive years while leading operations, strategic vision, and long-range planning.
- Recognized as top-performing store, leading region in new signs for Landry's Select Club memberships.
- Effectively managed COVID-19 crisis, implementing strategic measures to ensure continuity of operations and safeguarding well-being of employees and guest
General Manager
Range Steak-Seafood-Field
San Antonio, TX
11.2018 - 05.2019
- Training store for all concepts; develop training program and Standard Operating Procedures
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Curated Wine Program, Revamped Payroll, Tip distribution, Event collection
- Developed internship program and direct contact for leading hospitality college and high school programs. resulting in new pipeline averaging 5 new hires for summer
Restaurant Bar Manager
Whiskey Cake Kitchen & Bar
San Antonio, TX
07.2014 - 11.2018
- Responsible for successfully managing NRO, and for overseeing $3.5MM bar program, increasing same store’s sales for four years
- Maintain expenses below budget with food cost of 31.5% and bar cost of 23.5%
- Promoting events, whiskey dinners, flight program, and media marketing on Facebook and Instagram will increase bar sales by 32%.
- Enhanced bar efficiency by streamlining inventory management and implementing automated systems.
- Boosted sales through strategic promotions, effective inventory management, and targeted marketing efforts.
Bar Manager
Iron Cactus Mexican Restaurant
San Antonio, TX
12.2013 - 07.2014
- Increased Bar sales from 28% to 36% in 8 months by implementing promotions and live entertainment to underutilized second bar area of restaurant to increase sales
- Reduced Bar Cost by focusing on training, streaming ordering to usage vs par system, focused on beer and wine program waste, did detailed research on inventory variances, ensured all equipment was 100% operational.
- Enhanced team productivity through effective scheduling and task delegation.
General Manager
Nordstrom Café Bistro
Miami, FL | San Antonio, TX
11.2011 - 12.2013
- Won companies White Glove Award, Southeast Region out of 13 stores by maintaining restaurant retail environment to highest Nordstrom standards
- Accomplished this by monitoring store presentation and implementing store audits and weekly action plans. Detailed audits done quarterly
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Hit targeted Sales of $1.5MM, Food Cost of 35% and Labor of 28%
- Managed 20 team members and 3 salaried managers
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Education
No Degree - Fire Science
Florida State Fire College
Tallahassee, FL08.2000
Skills
- TEAM LEADERSHIP
- OPERATIONAL MANAGEMENT
- BUDGETING, COST CONTROL
- PROBLEM SOLVING
- FINANCIAL ANALYSIS
- TECHNOLOGY PROFICIENCY
- QUALITY CONTROL
- SERVICE EXCELLENCE
- STAFF TRAINING AND DEVELOPMENT
- MARKETING AND PROMOTIONS
- INVENTORY MANAGEMENT
Affiliations
- United States Bartender Guild - San Antonio Chapter
- Texas Restaurant Association Member
Certification
BarSmarts Advanced 2019
Safe Serv -Managers Food Handlers
TABC
Languages
Spanish
Native or Bilingual
Timeline
Recruiting Partner
Goodwin Recruiting
11.2023 - Current
Senior General Manager
The Rustic
11.2021 - 11.2023
General Manager
Bubba Gump Shrimp Company
05.2019 - 11.2021
General Manager
Range Steak-Seafood-Field
11.2018 - 05.2019
Restaurant Bar Manager
Whiskey Cake Kitchen & Bar
07.2014 - 11.2018
Bar Manager
Iron Cactus Mexican Restaurant
12.2013 - 07.2014
General Manager
Nordstrom Café Bistro
11.2011 - 12.2013
No Degree - Fire Science
Florida State Fire College