Diana Silva
Recruiter
Miami,FL
Summary
Dynamic and results-oriented Recruiting Leader with over 20 years of experience in business leadership, sales, and management, including 13 years in dental and healthcare operations and 8 years in full-cycle recruitment. Expertise in driving impactful business outcomes through innovative recruiting strategies, executive partnerships, and exceptional candidate experiences.
Recognized as a trusted advisor to clinical leaders and business stakeholders, focusing on workforce planning, talent pipeline development, and data-driven hiring methodologies. Committed to developing recruitment strategies aligned with organizational goals, enhancing hiring efficiency, and fostering collaboration to meet evolving business needs.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Recruiting Partner
Goodwin Recruiting
Remote
07.2024 - Current
- Execute full-cycle recruitment including search strategy development, sourcing plans, structured interview processes, offer negotiation, and closing.
- Act as recruiting agency providing white-glove services to my clients.
- Recruited for various roles from Healthcare, Hospitality, Legal, Finance and more.
- Collaborated with hiring managers to identify staffing needs and develop tailored job descriptions.
- Negotiated competitive salary packages for successful candidates, ensuring both client and candidate satisfaction.
- Utilized applicant tracking systems to manage candidate pipelines and track recruitment metrics.
- Conducted comprehensive interviews, assessing candidate qualifications and cultural fit for organizational success.
- Fostered relationships with external agencies and partners to expand sourcing channels and enhance talent pool diversity.
- Enhanced candidate sourcing by utilizing various strategies, including social media, job boards, and networking events.
- Led recruitment strategy development, aligning talent acquisition with agency growth objectives.
Senior Recruiter/Recruiting Manager
GoTu Formely Known as TempMee
Miami, FL
01.2023 - 07.2024
- Manage 35–40 Recruiting agreements simultaneously.
- Collaborate with Dental offices nationwide to fulfill their dental staffing needs.
- Conduct job Market Analysis for different regions
- Created and implemented best hiring practices, resulting in fast and effective hires.
- Consulted office managers and dentists on productivity improvement strategies.
- Carefully create Job Ads for each office and worked with the social media team to create Ads for Social Media.
- Carefully source candidates via reverse recruiting, Cold calling, Emailing, Text outreach, social media and network referrals.
- Source and Successfully place professionals in different roles like Dental Assistants, Front Desk Associates, Treatment Coordinators, Hygienist, Office Managers and Associate Dentist (General and specialties )
- Lead, Inspired and Developed members of my recruiting team of 12 to ensure we were a collaborative and high performing team.
- Lead Team meetings and helped my team via 1:1 weekly Coaching.
- Submit weekly reports to Leadership regarding my team attendance and productivity ensuring we met our KPI's
- Created the first official Dental 101 CE course for TempMee University.
- Presented Dental 101 to all new GoTu employees.
- Created and presented Dental office best practices and Production trainings.
- Partner with company Leadership of different departments to develop, articulate and promote an authentic and compelling employer brand.
- Attend Trade shows in different states and promoted our Digital platforms to Dental Professionals and ensured we signed professionals and closed deals with new clients.
- Act as a Brand ambassador to Educate Dental professionals on our App and services. Help Dental office Managers/ Doctors and Dental Professionals to sign up on site.
Dental Office Manager/ Regional Manager
Midwest Family Dental
Chicago, IL
05.2016 - 12.2022
- Led and Managed the daily operations of a busy dental office with 8–14 staff members. Ensuring completion of administrative and clinical tasks while delivering excellent patient care.
- Held Morning Huddles and went over production goals.
- Managed staff performance, providing mentorship and training to enhance team capabilities.
- Developed strategic marketing initiatives to increase patient engagement and retention rates.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Implemented and maintained compliance with state regulations for HIPPA and OSHA Guidelines
- Ensured all Insurance verifications were completed a day before and maximized production for each patient scheduled.
- Responsible handling all billing. From claims submission and appeals. Ensuring collections was always 95%–110%
- Kept records of office expenses and ensured we stayed with in budget.
- Handled payment collections and patient billing.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Created monthly goals for the office and team.
- Responsible for Patient relations and also communication with referring dental offices.
- Relayed information to Doctor’s in a timely matter.
- Handled general office administration, including Daily schedule organization, supply ordering and inventory.
- Enhanced Office Efficiency by 80%
- Improved Office daily production by and overall 200%
Dental Assistant / Treatment plan Coordinator
Midwest Family Dental
09.2015 - 05.2017
- Assisted the Dentist in all dental periodontal procedures including SRP, Coronal Lengthening, Osseous surgeries, Implant placement, Bone Grafts, Sinus lifts, Ridge remodeling, surgical Extractions, gingival grafts, biopsy’s, and all on 4 surgeries and more.
- Updated all patient charts.
- Documented all patient vitals.
- Prepare patients for surgical treatments.
- Proficient in preparing and taking digital radiographs
- Prepared treatment setups for maximum dental operation efficiency.
- Taking alginate impressions, pouring and trimming models to create stents for implant procedures.
- Effectively Verified insurance benefits, submitted claims electronically.
- Sent out report letters daily to referring doctors after surgeries.
- Set up special lunches and trainings with referring doctors and other dental offices nearby.
- Also served as a Treatment plan coordinator
- Worked with the insurance coordinating team to create plans for patients.
- Went over treatment and cost with all patients
- Treatment plan closing rate was 90%
- Performed all post op calls and communicated updates with Doctor.
- Called in prescriptions to pharmacies ensuring a seamless post–treatment experience for patients.
Co-Owner and Vice President
Montgomery Enterprise/ Paris Salon and Spa
09.2005 - 05.2017
- Stylist and Co–Owner or 3 Salon and Spas
- Led a team of 30 staff members Stylist, Barbers, Nail Techs, Massage Therapist, Front Desk and Coordinators.
- Ensured we were up to date with all State regulations
- Created Marketing materials for our team
- Ensured our team attended the latest training to ensure we were always on the latest trends.
- Handled Social media accounts
- Improved sales year and after year.
- Trained new staff members.
- Nominated as the first state of the art Salon and Spa in our City.
- Attended City council meetings.
Education
Bachelor’s - Biochemistry
FIU International University
Miami, FL01.2014
Associates - Science
Waubonsee Community College
Sugar Grove, IL01.2010
Skills
- Onboarding processes
- Talent assessment
- Social media recruiting
- Candidate sourcing
- Applicant tracking systems
- Industry expertise
- Job market analysis
- Interviewing techniques
- Salary negotiation
- Cold calling
- Reference checking
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Relationship building
- Training and mentoring
- Leadership development
- Recruitment and hiring
- Diversity and inclusion
- Human resources support
- Goal setting
- Employee relations
- Payroll management
- Fluent in Spanish (Expert Level)
Accomplishments
- Increased Dental Office Production by 200% and collections ny 110%.
- Designed and implemented a scalable operational growth framework that increased dental office production by 200%, successfully replicating the model across multiple practice locations.
- Developed and Managed Recruiting Department at Gotu a start-up Dental Tech Company.
- Pioneered Trainings in the Dental Field for GoTu.
Certification
DEI Certified
Coronal Polishing and Sealants Certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Recruiting Partner
Goodwin Recruiting
07.2024 - Current
Senior Recruiter/Recruiting Manager
GoTu Formely Known as TempMee
01.2023 - 07.2024
Dental Office Manager/ Regional Manager
Midwest Family Dental
05.2016 - 12.2022
Dental Assistant / Treatment plan Coordinator
Midwest Family Dental
09.2015 - 05.2017
Co-Owner and Vice President
Montgomery Enterprise/ Paris Salon and Spa
09.2005 - 05.2017
Associates - Science
Waubonsee Community College
Bachelor’s - Biochemistry
FIU International University