Summary
Overview
Work History
Education
Skills
Timeline
Generic

Richard Villanueva

San Antonio,TX

Summary

Proactive Dispatcher, Warehouse Manager, Production Supervisor, and Machine Operator with extensive experience managing high-stress situations, coordinating logistics, and ensuring operational efficiency. Skilled in inventory management and team leadership. Bringing strong communication, decision-making, and customer service skills to advance in a dynamic environment. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

32
32
years of professional experience

Work History

Dispatcher

Victory Packaging
04.2009 - Current
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of 13 fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Scheduled and organized delivery routes.
  • Scheduled deliveries and pickups according to customer needs.
  • Tracked and monitored vehicle performance and maintenance.

Warehouse Manager/Dispatcher

AGE Industries
01.2003 - 04.2009
  • Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Reduced product damage with improved packaging methods and training staff on proper handling techniques.
  • Optimized transportation logistics, securing reliable carriers at competitive rates for efficient delivery times.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Directed dispatching, routing, and tracking of 4 fleet vehicles.

Production Supervisor

Alamo Packaging
02.1998 - 01.2003
  • Resolved issues quickly to maintain productivity goals.
  • Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
  • Established clear priorities and production quality standards.
  • Mentored team members through regular feedback and performance evaluations, leading to professional growth and skill development.
  • Managed team of 20 production associates, overseeing productive production processes and meeting all deadlines.
  • Improved product quality by monitoring production processes, conducting inspections, and initiating corrective actions as needed.
  • Trained staff of direct labor employees to perform assembly and manufacture of specified products.
  • Evaluated existing production processes and identified areas for improvement.
  • Consistently met or exceeded production targets while maintaining strict quality standards, resulting in increased customer satisfaction.
  • Evaluated team member performance regularly to identify and resolve productivity concerns.
  • Achieved on-time shipments goal by empowering employees to continued success.
  • Created an inclusive work culture that encouraged collaboration and open communication among staff members at all levels within the organization.
  • Managed inventory levels effectively to ensure availability of raw materials and minimize stock discrepancies.
  • Increased team morale and productivity by fostering inclusive and supportive work environment.
  • Managed daily production schedules to meet challenging deadlines, adjusting workflows as necessary.
  • Supervised ongoing daily production phases.
  • Troubleshot equipment to reduce service calls and downtime.

Machine Operator

Falcon PaperCompany
01.1993 - 02.1998
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
  • Operated various types of machinery, contributing to the successful completion of diverse projects.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.

Education

No Degree -

Theodore Roosevelt High
San Antonio, TX
04.1998

Skills

Forklift Certified

  • Route Planning
  • Routing orders
  • Incident Reporting
  • Customer Service
  • Decision-Making
  • Excellent Communication
  • Time Management
  • Multitasking
  • Relationship Building

Timeline

Dispatcher

Victory Packaging
04.2009 - Current

Warehouse Manager/Dispatcher

AGE Industries
01.2003 - 04.2009

Production Supervisor

Alamo Packaging
02.1998 - 01.2003

Machine Operator

Falcon PaperCompany
01.1993 - 02.1998

No Degree -

Theodore Roosevelt High

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Richard Villanueva