Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Richard Wagner

Mesa,AZ

Summary

Dependable server and bartender. Successful in providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Server

Spinato's Pizza
10.2019 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Thorough knowledge of menu items, specials, and promotions.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server

Postino Wine Cafe
11.2022 - 08.2023
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Bartender

Half Wall Brewery
05.2016 - 05.2018
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.

Assistant Kitchen Manager

Marie's Restaurant
08.2014 - 04.2016
  • Enhanced kitchen efficiency by streamlining food preparation processes and implementing time-saving strategies.
  • Reduced food waste by diligently monitoring inventory levels and adjusting orders accordingly.
  • Maintained a clean and safe work environment, conducting regular inspections to ensure compliance with health and safety regulations.
  • Assisted in hiring and training new kitchen staff, fostering a positive team atmosphere for efficient productivity.

Education

Associate of Applied Science - Finance

University of Akron - Wayne College
Orrville, OH
05.2016

Skills

  • Guest Engagement
  • High-volume dining
  • Order Management
  • Strong Work Ethic
  • Team Leadership
  • Adaptability and Flexibility

Certification

  • Food Handlers Certificate, Current
  • Alcohol Certificate, Current

Timeline

Server

Postino Wine Cafe
11.2022 - 08.2023

Server

Spinato's Pizza
10.2019 - Current

Bartender

Half Wall Brewery
05.2016 - 05.2018

Assistant Kitchen Manager

Marie's Restaurant
08.2014 - 04.2016

Associate of Applied Science - Finance

University of Akron - Wayne College

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Richard Wagner