Richard Weeks
Las Vegas,NV
Summary
A military veteran seeking a Information Technology career opportunity, with over 10 years experience in customer service, reliability, and team work. Proficient in remotely or manually troubleshooting tier 1 hardware and software related issues.
Knowledge of building personal computers and deploying operating systems.
User of Microsoft Windows XP, Vista, 7, 8, 10 and 11.
Overview
17
17
years of professional experience
Work History
Petty Officer First Class
Maritime Expeditionary Security Squadron 11
06.2020 - Current
- Directed safe and secure operations of over $250,000 worth of government property, resulting in no loss of equipment or negative incidents.
- Led 50 personnel within unit, of the maintenance and preservation of over 200 weapons and security equipment, and providing positive guidance for professional and personal development.
- Trained unit personnel in safe operation of government property, combat operations and tactics.
- Handled administrative requirements, maintained records and submitted operational reports.
- Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.
- Conducted training in all phases of basic marksmanship, including firearms safety, mechanical training on small arms, instructional and qualification firing, basic range operations, records and reports.
Petty Officer Second Class
Naval Cargo Handling Battalion 11
01.2019 - 06.2020
- Submitted personnel reports for unit to be reviewed by chain of command.
- Updated and provided information related to training completed by unit.
- Assisted with the command senior enlisted leader in creating readiness reports to keep track of all qualifications, increasing unit readiness above 80 percent.
Service Desk Analyst
Lockheed Martin Enterprise Service Desk
09.2018 - 06.2019
- Delivered tier 1 technical support for hardware and software related incidents for Employees and Contractors with Windows 7, Windows 10, and Mac OSX Systems.
- Provided good communication skills and customer service in helping employees with their computer related issues.
- Used Service Now ticketing system to create incidents and escalate issues to the next tier of support.
- Performed troubleshooting procedures on network and related connectivity issues and reporting them to the Network Operation Center.
- Utilized administrative tools to conduct Imaging, deploy tracking, setting up, and configuring of HP laptops.
- Utilize SCCM Device Management Tool to manage software deployment.
- Conducted configuration/maintenance of McAfee encryption software.
- Offered remote assistance to clients for troubleshooting, connecting network printers and network drives to client's machines.
Petty Officer Second Class
Navy Operational Support Center
01.2018 - 01.2019
- Supported and managed Operational Support Unit's career's by providing information on education, retention and job opportunities within the Navy.
- Utilized general military training to increase rate knowledge and mobilization readiness.
- Stood security guard watch while checking government and military identification cards to allow access to guarded facilities.
- Supervised and directed junior sailors in maintaining preservation and cleanliness of unit training classrooms, hallways and restrooms.
Client Technical Support Specialist
Alorica
04.2018 - 08.2018
- Fielded incoming requests from clients via telephone, email or other support channels.
- Created and monitored trouble tickets of client's technical issues and updates them by phone or by email.
- Conducted troubleshooting to provide resolution of technical issues on Dell and Alienware computer systems.
- Utilized knowledgebase data servers, self-knowledge, peers and all other available resources to provide aid in resolution to client's issues in an effective manner.
- Used applicable software/hardware supported by Alorica to conduct daily technical support for clients.
- Created parts and labor dispatches for an onsite technician to replace system parts and conduct further troubleshooting for clients.
- Escalated calls to higher level of support pertaining to technical issues that are out of scope.
Technical Assistant (Work Study)
Full Sail University
04.2014 - 03.2016
- Assisted qualified technicians to operate test and troubleshoot recording/digital/live consoles.
- Tested and fixed XLR, DB25, LAN, and various audio/computer cables with little to no supervision.
- Updated equipment lists using Microsoft Word or Excel spreadsheets.
- Worked on and fixed RJ-45 Ethernet cables and tested to specifications.
Petty Officer Second Class
US Navy
11.2008 - 02.2013
- Conducted patrol watches with Military Law Enforcement personnel using vehicle transportation and on foot, checking designated areas for abnormal conditions and to provide public safety overall.
- Checked I. D's, performed personnel and vehicle inspections to prevent 0% theft of military property; and ensured personnel were authorized to enter facility.
- Qualified watch stander using effective oral and written communication skills to send out information via handheld radios, and conducted fire, chemical, and collision alarms increasing combat readiness to 100%.
- Managed US Navy armories, conducting daily inventory of all weapons and ammunition resulting in 0% loss of military property.
- Managed complex projects under strict deadlines, ensuring timely completion without compromising quality or accuracy.
- Performed system diagnostics on critical military equipment to preemptively identify potential issues before they impacted operations negatively.
- Conducted regular maintenance on security related equipment, extending its lifespan and guaranteeing optimal performance during operations.
Education
Bachelor of Science - Recording Arts
Full Sail University
Winter Park, FL03.2016
Skills
- Customer service
- Technical expertise
- Teamwork and collaboration
- Inventory management
- Materials accountability
- Multitasking
- Adaptability and flexibility
Timeline
Petty Officer First Class
Maritime Expeditionary Security Squadron 11
06.2020 - Current
Petty Officer Second Class
Naval Cargo Handling Battalion 11
01.2019 - 06.2020
Service Desk Analyst
Lockheed Martin Enterprise Service Desk
09.2018 - 06.2019
Client Technical Support Specialist
Alorica
04.2018 - 08.2018
Petty Officer Second Class
Navy Operational Support Center
01.2018 - 01.2019
Technical Assistant (Work Study)
Full Sail University
04.2014 - 03.2016
Petty Officer Second Class
US Navy
11.2008 - 02.2013
Bachelor of Science - Recording Arts
Full Sail University
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