Richard Wheeler
Columbia,SC
Summary
Professional in fleet management with focus on delivering high-quality service and client satisfaction. Proven ability to enhance operational efficiency and streamline maintenance processes. Known for teamwork, adaptability, and strong problem-solving skills, ensuring reliable fleet performance and responsive service.
Overview
31
31
years of professional experience
Work History
Commercial Fleet Service Advisor
Dick Smith Ford
03.2017 - 06.2024
- Company Overview: Master certified commercial fleet advisor
- Website not provided
- Trained and tested to obtain master certification with Ford Motor Company
- Wrote repair orders for all commercial and fleet vehicles which consisted of Light duty, medium duty trucks both gas and diesel, and entire Ford product line
- Dispatched work to certified technician to diagnose and perform needed work
- Worked with GSA, Map Wheels, Enterprise fleet, Element fleet, ARI fleet, Lease plan, Donlen fleet, and other national fleet companies to explain needed repairs, supplied estimates and obtained authorization for repairs
- Wrote repair orders with CDK DMS
- Wrote estimates and obtained authorization for vehicles with extended warranty contracts
- Worked with Ford Oasis to obtain correct Vin information and insure recalls performed on vehicles
- Worked with Ford Pro fleet to obtain authorization when customers insisted on Ford warranty coverage
- Submitted repair estimates into autointegrate for authorization with most national fleet companies
- Maintained superior working relationship with Fed Ex owners, Amazon owners, Foremost pipeline and many others
- Obtained above average CSI scores
- Obtained highest hours per RO and highest effective labor rate during entire seven year tenure
- Personally made dealer over one million dollars in gross sales every annually
- Supervised all advisors to ensure company policies and procedures were followed
- Ensured proper information on repair orders for warranty administrator to submit claims to Ford
- Followed up to ensure proper billing and payment was received on repair orders
- Master certified commercial fleet advisor
- Website not provided
Service Advisor
Dodgeland Columbia
08.2014 - 03.2017
- Company Overview: Service Advisor
- Website not provided
- Trained and tested to obtain Dodge and Chrysler certification
- Wrote repair orders using Reynolds and Reynolds DMS
- Kept customers updated of status of vehicle
- Wrote estimates on needed and recommended services
- Obtained authorization from customer for repairs
- Worked with GSA, Map Wheels, Element Fleet, Enterprise Fleet, Lease plan Fleet, ARI, and other nation fleet companies to explain needed repairs and obtained authorization for repairs
- Submitted estimates through autointergrate to obtain authorization
- Obtained top effective labor rate and exceeded expectations of management with highest hours per RO
- Obtained above regional average CSI scores
- Service Advisor
- Website not provided
Service Manager
Audi Columbia
10.2012 - 08.2014
- Company Overview: Service Manager
- Website not provided
- Trained and tested to obtain Audi certification annually
- Managed Audi certified service technicians and service consultants
- Ensured 100% Audi certification for service staff
- Tracked and reported monthly service budget, as well as continued proper service sales growth with a monthly goal of 120% of previous year
- Monitored and maintained top CSI scores for Audi of America
- Achieved Audi Elite status for 2013
- Monitored daily work flow for entire service department
- Ensured yearly certification of service equipment and dealer assessment
- Personally passed service mystery shoppers annually
- Ordered special tools required by Audi
- Launched and updated factory scan tools
- Maintained Audi administration for entire dealership
- Completed monthly meetings with Audi aftersales manager to review warranty claims, review warranty goodwill budget, and resolved any technical product issues
- Worked with Audi field service manager to ensure proper service standards obtained
- Used ADP for DMS
- Obtained compliance of quarterly safety compliance inspections
- Worked with Audi customer experience to satisfy all customer concerns
- Service Manager
- Website not provided
Center Manager
AAMCO Transmissions
Lexington, SC
05.2004 - 10.2012
- Company Overview: Complete car care facility
- Website not provided
- Managed direct sales
- Managed technicians of complete car care facility
- Personally managed all customer concerns and repairs of customer vehicles
- Ensured diagnosis and repair of vehicles of all brands including Light duty, medium duty trucks and motorhomes
- Wrote estimates for needed repairs and ensured customers updated with status of repairs and estimated completion times
- Reported directly to owner, daily sales and work flow
- Obtained authorization of repairs from insurance and extended warranty companies
- Supplied technical and diagnostic information to technicians for proper repairs of vehicles
- Averaged over $2,500.00 on repair orders when Franchise average was less than $1,700.00
- Complete car care facility
- Website not provided
Center Manager
Cottman Transmissions
Columbia, SC
09.2003 - 03.2004
- Company Overview: Transmission rebuild facility
- Website not provided
- Managed direct sales and technicians of transmission rebuild facility
- Performed inside and outside sales calls to receive referrals and networking relationships from other businesses; including, but not limited to, federal and state government agencies
- Personally managed all customer concerns and repairs
- Enforced all company policies and procedures
- Processed all daily and weekly gross sales, profit and loss reports and deposits
- Transmission rebuild facility
- Website not provided
Corporate V.P./ Sales and Finance Manager
Sickles of Columbia, Inc.
Columbia
10.1999 - 01.2003
- Company Overview: Company start-up; involved in sales, service and administration
- Website not provided
- Organized and made executive decisions for company start-up; monitored company progress for sales, service and administration
- Wrote and successfully implemented company policies and procedures; was involved in daily hands-on operations with employees, vendors, and customers
- Monitored bank accounts, sales reports, and financial reports
- Trained employees with proven sales tactics; worked daily with primary and secondary lenders to produce 3.1 million in annual sales of Harley-Davidson and custom motorcycles
- Company start-up; involved in sales, service and administration
- Website not provided
Sales and Commercial and Fleet Service Consultant
Love Chevrolet Company Inc.
08.1995 - 10.1999
- Company Overview: Largest Chevrolet dealer service department in the state of South Carolina
- Website not provided
- Performed all duties in regards to the sale of vehicles
- Promoted to Service department due to dropping CSI scores
- Achieved goal of improving service CSI scores to nearly perfect 4.0
- At the same time, had top sales
- Managed commercial and fleet service of largest Chevrolet dealer service department in the state of South Carolina
- Wrote service repair orders for Chevrolet and GMC medium duty and light trucks
- Largest Chevrolet dealer service department in the state of South Carolina
- Website not provided
Correctional Officer
Richland County Detention Center
SC
01.1993 - 08.1995
- Company Overview: Provided safety, security, and control of inmates
- Website not provided
- Provided safety, security, and control of in a direct supervision dormitory of 56 inmates
- Trained in hand to hand combat; handgun and shotgun certified
- Maintained membership of emergency response team for the detention center
- Maintained certification as training officer
- Provided safety, security, and control of inmates
- Website not provided
Education
Customer Service levels 1,2,3, and 4 -
GM Training Center
Commercial fleet advisor -
Ford
Correctional Officer -
SC Criminal Justice Academy
Criminal Justice -
Midlands Technical College
Service Manager -
Audi
01.2015
Skills
- Vehicle diagnostics
- Safety awareness
- Aircraft servicing
- Airline regulations
- Customer Service
- Leadership skills
- Problem-solving abilities
- Multitasking
- Reliability
- Professionalism
- Staff Supervision
- Workflow Management
- Adaptability
- Budget Management
- Staff Mentoring
- Train workers
- Inspect completed work
- Resolve grievances
Timeline
Commercial Fleet Service Advisor
Dick Smith Ford
03.2017 - 06.2024
Service Advisor
Dodgeland Columbia
08.2014 - 03.2017
Service Manager
Audi Columbia
10.2012 - 08.2014
Center Manager
AAMCO Transmissions
05.2004 - 10.2012
Center Manager
Cottman Transmissions
09.2003 - 03.2004
Corporate V.P./ Sales and Finance Manager
Sickles of Columbia, Inc.
10.1999 - 01.2003
Sales and Commercial and Fleet Service Consultant
Love Chevrolet Company Inc.
08.1995 - 10.1999
Correctional Officer
Richland County Detention Center
01.1993 - 08.1995
Customer Service levels 1,2,3, and 4 -
GM Training Center
Commercial fleet advisor -
Ford
Correctional Officer -
SC Criminal Justice Academy
Criminal Justice -
Midlands Technical College
Service Manager -
Audi