Fishing
Richard Wilkerson
Crestview,FL
Summary
Seasoned District Manager with 10 years of proven multi unit leadership. Experienced in directing company assets and working to develop team members for future growth. Driven management professional experienced in establishing the direction for work areas while working to ensure quality and accuracy in multiple stores. Dedicated to creating eye-appealing displays that generate income and build client bases. Dedicated District Manager with extensive experience directing operations, sales, and staffing for numerous stores throughout the district. Focused Operations Manager successful in contract negotiation and process improvement. Remains calm and poised even in high-pressure situations. Leverages in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion. Accomplished District Manager with extensive experience in front-of-house and back-of-house operations. Proven ability to cut costs and decrease staff turnover. Self-motivated and dependable while achieving high performance with minimal supervision. Demonstrated the ability to complete tasks independently despite interruptions and competing demands.
Professional manager with strong focus on team collaboration and achieving results. Proven ability to lead and develop teams, adapt to changing needs, and drive operational success. Skilled in strategic planning, performance management, and relationship building. Reliable and consistently deliver on organizational goals.
Knowledgeable [Desired Position] with proven track record in overseeing multiple locations and driving operational excellence. Successfully managed teams to improve customer satisfaction and streamline processes. Demonstrated leadership and strategic planning skills to achieve business goals and foster team collaboration.
Results-focused management professional prepared to excel in high-demand environments. Known for optimizing operations, enhancing customer experience, and implementing strategic initiatives. Emphasizes team collaboration and adaptability to meet evolving business needs. Proficient in operational management and strategic planning.
Experienced with multi-site management, team leadership, and operational optimization. Utilizes strategic planning to drive efficiency and enhance customer satisfaction. Track record of fostering team collaboration and achieving business goals.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
26
26
years of professional experience
Work History
District Manager
Wendy's
Crestview, FL
03.2025 - Current
- Managed team of 6 staff members at Wendy's
- Directed all operational activities at the restaurant
Area Coach (District Manager)
KFC
Kasson, MN
01.2019 - 03.2025
- I supervised 8 KFC restaurants.
- I'm responsible for all aspects of the business.
- Supervise and managed all performance metrics within the assigned territory.
- Created customer service model utilized at multiple locations, resulting in Double digit sales% increase in customer service ratings.
- Ensured store was prepared for audits by analyzing marketing and inventory reports.
- Oversaw store merchandising, brand exposure and product availability to drive sales.
- Collaborated with RGM's to improve performance and grow sales.
- Cultivated positive rapport with associates and team leadership.
- Returned stores to profitability by reviewing operations, implementing improvements, restructuring frameworks, hiring optimal staff and enhancing training programs.
District Manager
KFC
Peoria, IL
01.2016 - 12.2019
- I supervised six restaurants of my own, as well as mentored a new district manager that is in charge of three units.
- I was in charge of all aspects of the business.
- Supervise and managed all performance metrics within the assigned territory.
- Created customer service model utilized at multiple locations, resulting in Double digit sales% increase in customer service ratings.
- Ensured store was prepared for audits by analyzing marketing and inventory reports.
- Oversaw store merchandising, brand exposure and product availability to drive sales.
- Collaborated with RGM's to improve performance and grow sales.
- Cultivated positive rapport with associates and team leadership.
- Returned stores to profitability by reviewing operations, implementing improvements, restructuring frameworks, hiring optimal staff and enhancing training programs.
General Manager (GM)
Arby's
Indianapolis, IN
07.2015 - 12.2016
- Conducted evaluations of training courses to uncover areas in need of improvement.
- Mentored team members to succeed and advance within the department and company.
- Planned and led training programs on staff development.
- Oversaw training courses and promotional paths for professionals and leaders.
- Analyzed employees' skill levels and implemented new techniques that would boost their knowledge.
- Maintained corporate responsibility by staying up-to-date with laws that affect human resource training programs.
Rgm
KFC
Indianapolis, IN
10.2013 - 07.2015
- Led a team of 15 employees in daily operations, ensuring efficient and smooth workflow
- Developed and implemented strategies to improve customer satisfaction, resulting in an increase of 55% in positive feedback ratings
- Managed budget and expenses, consistently meeting or exceeding financial targets
- Implemented cost-saving measures that reduced operational costs by 3%
- Implemented employee training programs to enhance skills and knowledge, resulting in improved performance metrics
- Developed policies and procedures to ensure compliance with industry regulations and standards
- Conducted regular performance evaluations for staff members, providing constructive feedback for professional development
- Managed customer complaints effectively, resolving issues promptly while maintaining customer satisfaction levels at 90%
- Led successful change management initiatives during company-wide transitions
- Created comprehensive reports on key performance indicators (KPIs) for senior management review
- Mentored junior team members, fostering their professional growth within the organization
- Cultivated a positive work environment that promoted teamwork and collaboration among employees
Phase 2 Training store manager
Wendy's Hurricane/Trident Foods
Avon, IN
09.2000 - 07.2013
- Phase 2 Training Store Manager.
- Dave's Way Certified
- Provided onsite training.
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
- Increased sales by 17% over a two-year period.
- Trained several managers to run shifts
- Ran the cleanest Store in the company
- Always had the lowest Crew turnover %
Education
High school -
Skills
- Budgeting
- Operations
- Profit & Loss
- Logistics
- Operations Management
- Inventory
- Cost analysis
- Process Improvement
- Schedule Management
- Training
- Time management
- Budgeting skills
- Operations management
- Profit and loss accountability
- Leadership and team building
- Cost analysis and savings
- Networking abilities
- Staff training
- Employee development
- Communication skills
- Team training and development
- Supervision and training
- Financial management
- Calm under pressure
- Performance improvements
- Recruiting and hiring
- Customer experiences
- Staff development
- Schedule management
- Inventory control
- Goal setting
- Sales planning and implementation
Interests
Timeline
District Manager
Wendy's
03.2025 - Current
Area Coach (District Manager)
KFC
01.2019 - 03.2025
District Manager
KFC
01.2016 - 12.2019
General Manager (GM)
Arby's
07.2015 - 12.2016
Rgm
KFC
10.2013 - 07.2015
Phase 2 Training store manager
Wendy's Hurricane/Trident Foods
09.2000 - 07.2013
High school -
Additional Information
Authorized to work in the US for any employer