Richard Wolfe
Halfmoon,NY
Summary
Dynamic manager with a proven track record at Klam'r Tavern and Grill, excelling in team leadership and customer service. Enhanced customer satisfaction through effective decision-making and conflict resolution. Skilled in time management, ensuring a productive environment while fostering strong relationships with patrons and staff alike.
Overview
11
11
years of professional experience
Work History
Manager
Klam'r Tavern and Grill
07.2017 - 11.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed approximately 30 incoming calls and emails from purveyors and customers.
Server
Olive Garden
01.2015 - 11.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
The Wellington/Marriott Hotel
11.2013 - 04.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences..
Education
General Studies
Horseheads High School
Horseheads, NY06-1996
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Timeline
Manager
Klam'r Tavern and Grill
07.2017 - 11.2024
Server
Olive Garden
01.2015 - 11.2017
Server
The Wellington/Marriott Hotel
11.2013 - 04.2015
General Studies
Horseheads High School
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