Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Richard Workman

TACOMA,WA

Summary

Warehouse supervisor with proven expertise in enhancing operational efficiency and customer satisfaction. Demonstrated ability to implement process improvements and develop effective solutions in high-pressure environments. Strong communicator and collaborator, consistently achieving organizational objectives and delivering superior service. Committed to ongoing professional development and skill enhancement.

Overview

13
13
years of professional experience

Work History

Warehouse Parts Technician

Leavitt Machinery
06.2024 - 04.2025
  • Delivered exceptional customer service to team and clients.
  • Conducted cycle counts, overseeing $200,000 in parts using proprietary WMS software.
  • Exceeded company expectations in all assigned responsibilities.
  • Maintained a safe, clean, and organized workspace.
  • Executed order pulling and stock placement using pallet jacks and forklifts.

Senior Warehouse Supervisor

Karat by Lollicup
08.2022 - 11.2023
  • Directed warehouse operations including order fulfillment, shipping, receiving, and e-commerce activities.
  • Conducted daily briefings on safety protocols, company policies, and workload management.
  • Utilized warehouse management system to track inventory, allocate customer orders, and oversee inbound deliveries.
  • Interviewed, hired, and trained new warehouse staff to ensure optimal workforce levels.
  • Monitored employee performance against established KPIs to drive productivity improvements.

Assistant Operations Manager

1800PackRat
03.2022 - 08.2022
  • Directed container logistics operations across Washington and Oregon to maximize efficiency.
  • Supervised and trained 4 warehouse operators in container handling processes.
  • Coordinated inbound and outbound deliveries with carriers, prioritizing loads and staging drivers.
  • Addressed customer inquiries promptly and effectively resolved any complaints or disputes.
  • Ensured that all operational tasks were completed within established timeframes.

Warehouse Supervisor

TERRA Staffing
10.2021 - 03.2022
  • Supervised team of over 40 employees and temporary operators in container operations.
  • Coordinated cross dock operations for 25 to 60 trailers based on forecast plans.
  • Established strong partnerships with onsite staffing agencies to ensure resource availability.
  • Planned workflows, coordinated employee schedules, and assigned duties to optimize performance.

Warehouse Supervisor

Karat by Lollicup
08.2019 - 02.2021
  • Directed warehouse operations, implementing continuous improvements that enhanced efficiency.
  • Conducted daily briefings on safety, policies, and workload to elevate staff awareness.
  • Managed order pulling functions, ensuring accurate picking, packing, and auditing processes.
  • Coordinated outbound orders and shipments to ensure timely delivery.
  • Monitored employee performance against established KPIs to drive productivity optimization.
  • Conducted interviews, selected candidates, and supported hiring processes to maintain staffing levels.

Warehouse Receiving Lead

WAXIE Sanitary Supply
08.2017 - 06.2019
  • Supervised team of 5 staff and 1-2 temporary workers as needed.
  • Processed 15 to 20 inbound deliveries daily using Warehouse Management System/AS400.
  • Trained new employees on Warehouse Management System/AS400, RF equipment, and warehouse processes.
  • Received, inspected and recorded incoming shipments of parts, components and finished products.

Warehouse/Production Supervisor

New Carbon Company
10.2012 - 08.2017
  • Directed a team of 6 staff members to enhance production and warehousing efficiency.
  • Managed warehouse operations for over $600,000 in annual inventory across two regional facilities.
  • Outsourced two functions to external service providers, reducing production time and costs.
  • Ensured safety regulations were followed by all personnel in the production area.
  • Delegated tasks to employees and monitored accurate and timely completion of tasks to meet project milestones.

Education

Bachelor of Applied Science - Business Administration

Peninsula College
Port Angeles, WA

Skills

  • Operations management
  • Safety protocols
  • Coaching techniques
  • Customer service excellence
  • Shipping and receiving
  • MS Office proficiency
  • Lean Six Sigma methodologies
  • Effective communication
  • Time management strategies

References

References available upon request.

Timeline

Warehouse Parts Technician

Leavitt Machinery
06.2024 - 04.2025

Senior Warehouse Supervisor

Karat by Lollicup
08.2022 - 11.2023

Assistant Operations Manager

1800PackRat
03.2022 - 08.2022

Warehouse Supervisor

TERRA Staffing
10.2021 - 03.2022

Warehouse Supervisor

Karat by Lollicup
08.2019 - 02.2021

Warehouse Receiving Lead

WAXIE Sanitary Supply
08.2017 - 06.2019

Warehouse/Production Supervisor

New Carbon Company
10.2012 - 08.2017

Bachelor of Applied Science - Business Administration

Peninsula College

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