Richard Ziegler
Henrico,Virginia
Summary
Dedicated and passionate licensed client relations and management professional with over 20 years of experience. Motivated to succeed through efficiency and superior service.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Management Contender
Publix
01.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Realtor
ReMax Commonwealth
03.2020 - Current
- Assist buyers with finding ideal homes by assessing needs, requirements and budgets.
- Review property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
- Develop and maintain list of available properties suited to different needs and budgets for both commercial and industrial use.
- Assist clients with thorough knowledge of short sales processes, mortgage loan processing and foreclosures.
- Advise sellers on ways to increase curb appeal and make homes more appealing to potential buyers.
- Promote properties to target audiences to enhance revenue generation.
Store Manager
Aldi Foods
12.2022 - 03.2024
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Front of House Manager
Casa Del Barco
05.2019 - 12.2019
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Resolved guests complaints while maintaining positive customer environment.
- Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Maintained low labor expectations through scheduling and reading the business
- Set performance expectations and provided honest feedback to employees
- Managed food and supply costs through effective ordering and vendor sourcing.
Service Team Leader
Wegmans Food Supermarkets Inc.
05.2017 - 05.2019
- Build relationships with customers to add value to offered services.
- Manage, plan, and schedule for a large team
- Ensured customer satisfaction
- Train large groups of employees through various presentations and training programs
- Lead and develop a team of coordinators/future managers
- Professionally handle a variety of difficult situations
- Think and act on the fly to any situation that arises
Cafe, RTC, Seafood Team Leader
Wegmans Food Markets Inc
01.2011 - 05.2017
- Conduct department inventory once per month
- Manage a group of culinarians and ensure quality standards are met
- Report to General Manager daily regarding department and staffing issues
- Employee scheduling and logistics
- Assign employees to duties based on their strengths and the store or department's needs
- Predict business trends and patterns
- Order appropriate product levels and maintained an effective inventory
- Extensive employee training
- Develop ways to continuously improve the way that we do business
- Employee disciplinary action and documentation
- Interview and assist Human Resources in the hiring process
- Professional consultation to divisional management group at store level
- Consistently achieved a 15% annual sales growth
Full Time Customer Service
Wegmans Food Markets Inc.
01.2008 - 11.2011
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Provided an elevated customer experience to generate repeat customers
Northern Virginia Retail Merchandiser
Harvey Gerstman Associates
10.2006 - 12.2007
- Traveled to all Northern Virginia Home Depot locations
- Maintained store merchandising
- Reset plan-o-grams
Skills
- Creative problem solver
- Effective communication
- Strong customer and employee relations
- Training and development
- Local/state laws knowledge
- Attention To Detail
- Strong sales knowledge & strategy
- Conflict resolution
Accomplishments
- Align scheduling to within 1% of plan on a weekly basis
- Developed company programs from the ground up to quickly exceed company expectations
- Consistent 'Superstar' recognition for going above and beyond for customers
- Nominated for Management Appreciation by employees multiple times
- Exceed sales goals annually
Certification
- Fork Lift
- Techniques of Alcohol Management
- Serve Safe
- AED and CPR
Timeline
Management Contender
Publix
01.2025 - Current
Store Manager
Aldi Foods
12.2022 - 03.2024
Realtor
ReMax Commonwealth
03.2020 - Current
Front of House Manager
Casa Del Barco
05.2019 - 12.2019
Service Team Leader
Wegmans Food Supermarkets Inc.
05.2017 - 05.2019
Cafe, RTC, Seafood Team Leader
Wegmans Food Markets Inc
01.2011 - 05.2017
Full Time Customer Service
Wegmans Food Markets Inc.
01.2008 - 11.2011
Northern Virginia Retail Merchandiser
Harvey Gerstman Associates
10.2006 - 12.2007