Richard Alves Dos Santos
Flushing,NY
Overview
8
8
years of professional experience
Work History
Service Advisor
Hendrick Honda
Pompano Beach, FL
01.2024 - 05.2024
- Prepared invoices for services rendered and collected payments from customers.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Used knowledge of services to recommend additional products and offerings to customers.
- Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Reynolds and Reynolds experience
- Greeted customers and addressed their needs in a professional manner.
Sales Consultant (BDC)
Nissan
West Palm Beach, FL
08.2023 - 12.2023
- Generated sales leads through cold calling and outbound calls in order to increase revenue growth.
- Demonstrated vehicle features, explained warranties and financing options to potential buyers.
- Responded to customer inquiries via phone or email promptly and professionally.
- Maintained accurate inventory records of vehicles available for sale in dealership lot.
- Prepared paperwork related to sales transactions including contracts, insurance forms and warranties.
- Developed and maintained relationships with clients to increase sales revenue.
- Analyzed customer needs and preferences to recommend appropriate products.
- Worked with fellow sales team members to achieve group targets.
Technician
Satellite Auto Glass
Boca Raton, FL
05.2018 - 02.2023
- Install replacement glass in vehicles after old glass has been removed and all necessary preparation have been made
- Obtain windshields or windows for specific automobile makes and models from stock and examine them for detects prior to installation
- Removed all dirt, foreign matter and lose glass damaged areas, apply primer along windshield or window endow edges, and allow primer to dry
- Maintained inventory for current and upcoming installations
- Handled all customer relations issues in gracious manner and in accordance with company polices
- Driven company’s van to assist at home installations.
- Offered exceptional care and service to every client for maximum satisfaction and long-lasting tint.
- Replaced moldings, clips and windshield wipers to prepare for glass replacement or repair.
- Provided customers with accurate price quotes and offered options for various glass grades, trims and molding replacements to meet individual needs.
- Set goals to reach amount of completed jobs and wiper sales.
Technician
Fantastic Finishes
Boca Raton, FL
10.2017 - 03.2018
- Performed auto body repairs such as fixing dents repairing scratches, replacing parts etc
- Experienced of Priming different types of surfaces
- Examined vehicle to determine the extent of damage
- Provided prep work on all projects
- Worked on Porsche, Audi, Tesla Model S&X
- Performed repairs by cutting or applying body filler
- Repaired and Replaced damaged components
- Prepared vehicles for repair
- Tear down vehicles to find additional damages
- Maintained the shop clean and organized
- Restored product condition using proven techniques.
- Trained customers on proper operation, maintenance, and safety of newly installed equipment.
Technician
Miracle Method
Queens, NY
03.2017 - 09.2017
- Bathtub Refinishing, Spraying or Painting
- Masking off customer’s Bathtub
- Maintained work area clean
- Completed scheduled appointments on time to drive quality service.
- Provided customer service within their household
- Installed new components or replaced defective parts to restore functionality.
Valet Parking Attendant
Parking Systems
Flushing, NY
01.2016 - 01.2017
- Provide parking instruction/ guidance/ assistance to guests upon arrival or exist
- Monitor the flow of traffic in and out of parking areas
- Maintain excellent communication services to customers and management team
- Parked cars for customers including manual transmission
- Greeting guests and assisting them with general directions of the organization
- Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
- Greeted guests, explained valet procedures and answered questions to drive satisfaction and repeat business.
- Monitored parking area for safety, security and general customer concerns.
Education
Diploma -
WyoTech Blairsville
03.2017
Certification I- Car Steal Welding Certification -
03.2017
High School Diploma -
Hudson High School
06.2015
Refinishing Technology Program -
Skills
- Power Tools and Equipment
- Problem-Solving
- Attention to Detail
- Routine Inspections
- Documentation and Reporting
- Maintenance and Repair
- Customer Service
Accomplishments
- Lead service team with highest CSE score (March, April & May)
- Nissan Product Specialist of the Month (November)
Timeline
Service Advisor
Hendrick Honda
01.2024 - 05.2024
Sales Consultant (BDC)
Nissan
08.2023 - 12.2023
Technician
Satellite Auto Glass
05.2018 - 02.2023
Technician
Fantastic Finishes
10.2017 - 03.2018
Technician
Miracle Method
03.2017 - 09.2017
Valet Parking Attendant
Parking Systems
01.2016 - 01.2017
Diploma -
WyoTech Blairsville
Certification I- Car Steal Welding Certification -
High School Diploma -
Hudson High School
Refinishing Technology Program -
Similar Profiles
Amy OwensAmy Owens
Customer Relations Manager at Hendrick HondaCustomer Relations Manager at Hendrick Honda
Timothy SholesTimothy Sholes
Automotive Technician at Hendrick Honda of CharlestonAutomotive Technician at Hendrick Honda of Charleston
COREY GIBSONCOREY GIBSON
Sales Associate at Hendrick Honda Of ConcordSales Associate at Hendrick Honda Of Concord
Brenda DutanBrenda Dutan
Practice Transformation Facilitator at Cinq Care NYPractice Transformation Facilitator at Cinq Care NY
Isaul AponteIsaul Aponte
Vsa at Managed Labor SolutionsVsa at Managed Labor Solutions