Richard Alves Dos Santos
Flushing,NY
Overview
8
8
years of professional experience
Work History
Service Advisor
Hendrick Honda
Pompano Beach, FL
01.2024 - 05.2024
- Prepared invoices for services rendered and collected payments from customers.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Used knowledge of services to recommend additional products and offerings to customers.
- Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Reynolds and Reynolds experience
- Greeted customers and addressed their needs in a professional manner.
Sales Consultant (BDC)
Nissan
West Palm Beach, FL
08.2023 - 12.2023
- Generated sales leads through cold calling and outbound calls in order to increase revenue growth.
- Demonstrated vehicle features, explained warranties and financing options to potential buyers.
- Responded to customer inquiries via phone or email promptly and professionally.
- Maintained accurate inventory records of vehicles available for sale in dealership lot.
- Prepared paperwork related to sales transactions including contracts, insurance forms and warranties.
- Developed and maintained relationships with clients to increase sales revenue.
- Analyzed customer needs and preferences to recommend appropriate products.
- Worked with fellow sales team members to achieve group targets.
Technician
Satellite Auto Glass
Boca Raton, FL
05.2018 - 02.2023
- Install replacement glass in vehicles after old glass has been removed and all necessary preparation have been made
- Obtain windshields or windows for specific automobile makes and models from stock and examine them for detects prior to installation
- Removed all dirt, foreign matter and lose glass damaged areas, apply primer along windshield or window endow edges, and allow primer to dry
- Maintained inventory for current and upcoming installations
- Handled all customer relations issues in gracious manner and in accordance with company polices
- Driven company’s van to assist at home installations.
- Offered exceptional care and service to every client for maximum satisfaction and long-lasting tint.
- Replaced moldings, clips and windshield wipers to prepare for glass replacement or repair.
- Provided customers with accurate price quotes and offered options for various glass grades, trims and molding replacements to meet individual needs.
- Set goals to reach amount of completed jobs and wiper sales.
Technician
Fantastic Finishes
Boca Raton, FL
10.2017 - 03.2018
- Performed auto body repairs such as fixing dents repairing scratches, replacing parts etc
- Experienced of Priming different types of surfaces
- Examined vehicle to determine the extent of damage
- Provided prep work on all projects
- Worked on Porsche, Audi, Tesla Model S&X
- Performed repairs by cutting or applying body filler
- Repaired and Replaced damaged components
- Prepared vehicles for repair
- Tear down vehicles to find additional damages
- Maintained the shop clean and organized
- Restored product condition using proven techniques.
- Trained customers on proper operation, maintenance, and safety of newly installed equipment.
Technician
Miracle Method
Queens, NY
03.2017 - 09.2017
- Bathtub Refinishing, Spraying or Painting
- Masking off customer’s Bathtub
- Maintained work area clean
- Completed scheduled appointments on time to drive quality service.
- Provided customer service within their household
- Installed new components or replaced defective parts to restore functionality.
Valet Parking Attendant
Parking Systems
Flushing, NY
01.2016 - 01.2017
- Provide parking instruction/ guidance/ assistance to guests upon arrival or exist
- Monitor the flow of traffic in and out of parking areas
- Maintain excellent communication services to customers and management team
- Parked cars for customers including manual transmission
- Greeting guests and assisting them with general directions of the organization
- Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
- Greeted guests, explained valet procedures and answered questions to drive satisfaction and repeat business.
- Monitored parking area for safety, security and general customer concerns.
Education
Diploma -
WyoTech Blairsville
03.2017
Certification I- Car Steal Welding Certification -
03.2017
High School Diploma -
Hudson High School
06.2015
Refinishing Technology Program -
Skills
- Power Tools and Equipment
- Problem-Solving
- Attention to Detail
- Routine Inspections
- Documentation and Reporting
- Maintenance and Repair
- Customer Service
Accomplishments
- Lead service team with highest CSE score (March, April & May)
- Nissan Product Specialist of the Month (November)
Timeline
Service Advisor
Hendrick Honda
01.2024 - 05.2024
Sales Consultant (BDC)
Nissan
08.2023 - 12.2023
Technician
Satellite Auto Glass
05.2018 - 02.2023
Technician
Fantastic Finishes
10.2017 - 03.2018
Technician
Miracle Method
03.2017 - 09.2017
Valet Parking Attendant
Parking Systems
01.2016 - 01.2017
Diploma -
WyoTech Blairsville
Certification I- Car Steal Welding Certification -
High School Diploma -
Hudson High School