Richard De La Garza Jr

• Provide professional customer service in a high-volume environment, assisting customers with financial transactions, account-related inquiries, returns, refunds, and other service needs.
• Process cash, debit, credit, and other payment transactions accurately while maintaining strict attention to detail and following company policies and procedures.
• Handle customer financial information and sensitive transactions with discretion, professionalism, and confidentiality.
• Resolve customer concerns and transaction discrepancies using strong problem-solving, communication, and conflict-resolution skills.
• Assist customers with money services, including money transfers, bill payments, check cashing, and other financial service transactions, while ensuring accuracy and compliance with established procedures.
• Verify transaction details and customer information to ensure services are processed accurately and efficiently.
• Balance and maintain cash registers and follow proper cash-handling and security procedures.
• Manage multiple customer requests in a fast-paced environment while maintaining a positive, professional customer experience.
• Collaborate with team members and other departments to resolve complex customer issues and ensure efficient service.

• Implemented lesson plans and instructional materials to engage students in diverse learning activities.
• Managed classroom behavior effectively, fostering a positive and productive learning environment.
• Adapted teaching methods to accommodate various learning styles and individual student needs.
• Collaborated with teachers to provide continuity in education and address student concerns.
• Evaluated student progress through assessments, providing constructive feedback for improvement.
• Assisted in maintaining classroom organization and adherence to school policies and procedures.
• Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
• Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.

• Delivered professional, knowledgeable customer service by assisting customers with product questions, purchases, returns, exchanges, and order-related concerns.
• Processed customer transactions accurately while handling cash, debit, and credit payments and following company policies and procedures.
• Assisted customers in resolving issues and finding effective solutions, demonstrating strong communication, patience, and problem-solving skills.
• Managed customer returns and exchanges while ensuring accurate processing and maintaining a positive customer experience.
• Collaborated with associates and multiple departments to resolve customer concerns and coordinate orders and services.
• Maintained a professional and organized service environment while efficiently assisting multiple customers in a fast-paced retail setting.

• Awarded scholarships to the University of Texas at San Antonio
• GPA-3.7
• Participated in extracurricular activities, such as...

- Football

- Track

- Basketball

• to support community service initiatives, helping provide food and essential resources to individuals and families in need.

• Foundational coursework, and preparation for a bachelor of art degree.
• Developed skills in critical thinking, communication, research, and academic writing through a broad range of general education courses.

• Pursuing coursework focused on psychology, human behavior, development, and interpersonal relationships.
• Developing strong communication, critical-thinking, problem-solving, and interpersonal skills through academic study.
• Gaining knowledge of human behavior and diverse perspectives, supporting effective communication and relationship-building in professional environments.