Richard Dennis Whitaker
Oklahoma City,OK
Summary
I have been in the truck repair industry for over 40 years and have maintained a high level of excellence in my field. I am looking to take this knowledge and use it in a way that will reach out to assist other technicians and locations in repairing difficult issues and or needed training to make effective repairs all while maintaining the Holt values. I have proudly mentored and trained numerous technicians who have gone on to be productive and successful in this industry. Today's trucks are getting more and more complicated and will need an individual that has the knowledge and skill to keep up. I have maintained my training in all OEM fields and am looking forward to making a difference in the Holt truck division.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Lead Technician
Holt Truck Centers
Oklahoma City, OK
12.2021 - Current
- Implemented troubleshooting techniques to resolve issue.
- Troubleshot systems to determine appropriate resolution and repair strategies.
- Motivated staff by recognizing achievements and encouraging excellence in their work.
- Performed troubleshooting of equipment issues, identified root causes and implemented solutions.
- Investigated customer complaints regarding service delivery or product quality.
- Performed all Triage of customer equipment to give a accurate direction for repairs.
- Provided technical support to team members on a daily basis.
- Resolved escalated customer service issues quickly and efficiently.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Monitored performance of technicians, providing feedback as necessary.
- Followed safety practices to safeguard against injury and damage to property.
- Completed day-to-day duties accurately and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Assisted with customer requests and answered questions to improve satisfaction.
Shop Foreman/Lead Technician
Summit Truck Group
Oklahoma City, OK
01.2002 - 12.2021
- Organized workflow schedules for technicians members based on job orders received from customers.
- Monitored employee performance and provided feedback to improve productivity.
- Monitored work areas to prevent or correct unsafe conditions or violations of safety procedures.
- Worked closely with management team to develop long-term strategies for shop operations.
- Identified needs of customers promptly and efficiently.
- Recommended opportunities for growth and advancement to motivate employees.
- Trained and mentored technicians in procedures and performance improvements.
- Provided technical guidance and support to technicians regarding repairs, maintenance, and troubleshooting.
- Created reports detailing daily operations, including number of jobs completed and jobs waiting for repair.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Used vehicle component knowledge to diagnose issues and perform maintenance and repairs.
- Recognized by management for providing exceptional customer service.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
High School Diploma -
Charles Page High School
Sand Springs, OK05.1983
Skills
- Proficient in advanced diagnostics and repairs
- Testing and Repair
- System Maintenance
- Schematics Interpretation
- Mechanical Troubleshooting
- Data Analysis
- System Troubleshooting
- Component Replacement
- Quality Control
- Customer Service
- Troubleshooting and Diagnosis
- Complex Repairs
- Maintenance and Repairs
- Attention to Detail
- Works Well Under Pressure
- Customer Interaction
- Issue Resolution
- Work Planning and Prioritization
- Mechanical Knowledge
- Multitasking and Organization
- Proficient in Computer and software operation
Certification
ASE Master Medium and Heavy Duty Truck T2 through T8
ASE Advanced Level Specialist L2
Cummins Certified.
Cat Truck Certified
International Diamond Certified
Isuzu Certified
Certified in all OEM applications and equipment.
Have been an International certified technician for over 20 years.
Accomplishments
- Competed in Tech rodeo from 2014 to 2020
- Written Test: 2nd 2014
- HVAC: 3rd 2015
- Starting: 2nd 2016
- Starting: 2nd 2018
- Navistar Engine: 3rd 2019
- DLB Software: 3rd 2020
Timeline
Lead Technician
Holt Truck Centers
12.2021 - Current
Shop Foreman/Lead Technician
Summit Truck Group
01.2002 - 12.2021
High School Diploma -
Charles Page High School
ASE Master Medium and Heavy Duty Truck T2 through T8
ASE Advanced Level Specialist L2
Cummins Certified.
Cat Truck Certified
International Diamond Certified
Isuzu Certified
Certified in all OEM applications and equipment.
Have been an International certified technician for over 20 years.
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