RICHARD E. ODOM JR
HTS,OHIO
Summary
STATE FARM FINANCIAL SERVICES
Observant Property Adjuster with 27 years of comprehensive experience investigating claims and determining correct amount of compensation for each case.
Insurance Adjuster skilled in investigating and analyzing liability concerning personal, casualty or property loss. Proven history of leveraging excellent negotiation skills to facilitate settlements. Excellent communication skills demonstrated through 5 years of experience interviewing specialists, witnesses and claimants to compile information.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Motivated Large Loss Claim Handler specializing in personal, property and casualty loss and damages. Negotiates peaceful resolutions of all claims with emphasis on fairness and thoroughness. Trustworthy and dependable.
Served as a National Catastrophe Field Adjuster, Developmental Catastrophe Fire Claims Team Manager and Developmental Fire Claims Unit Manager.
Overview
41
41
years of professional experience
Work History
Property Field Adjuster
State Farm Financial Services
Cleveland , OH
1996.01 - Current
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
- Coordinated and managed field investigations, outside engineers, contractors and cause and origin experts.
- Prepared sketch of floor plan and roofline and entered data into Xactimate Software to develop line-by-line item costs of damages.
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
- Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements.
- Directed claims negotiations within allowable limit of $100,000 and supported successful litigations for advanced issues
District Sales Manager
BUCKEYE FOODS
Cleveland , OH
1992.01 - 1995.01
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Resolved complex problems impacting sales management by implementing cost-effective strategies improving profits by 12%.
- Set budgets and created weekly and monthly combine reports for profitability.
- Created training programs for Unit managers and crew leaders.
- Coordinated implementation of national and local marketing plans.
- Produced weekly sales reviews including profit/loss reports for business owner's leadership team.
- Created employee schedules, reviewed materials orders, equipment maintenance and monthly reports.
- Grew YOY sales 12% by consistently meeting and exceeding quotas
Unit Manager
CARROLS CORPORATION
1983.01 - 1992.01
- Assisted in development and implementation of policies, procedures, and regulations for unit operations.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Education
Some College (No Degree) - LIFE, MANAGEMENT
THE AMERICAN COLLEGE, CHARTERED, UNDERWRITERMALONE UNIVERSITY
PABachelor of Arts - Business Management
Malone University
Canton, OH01.2003
Management Science
CUYAHOGA COMMUNITY COLLEGEBALDWIN WALLACE UNIVERSITY
Warrensville Heights, Computer And Information Sciences
Baldwin Wallace University
BereaSkills
- Active Listening
- Property Inspection
- Critical Thinking
- Technical Knowledge
- Claims Investigations
- Social Perceptiveness
- Xactimate Specialist
Golf, Reading
Collections and Tithes Ministry Leader for New Community Bible Fellowship.
Men's Leadership Ministry Team.
New Members Teacher and Facilitator for New Community Bible Fellowship.
Ministry Appreciation Coordinator for 10 years at New Community Bible Fellowship.
Timeline
Property Field Adjuster
State Farm Financial Services
1996.01 - Current
District Sales Manager
BUCKEYE FOODS
1992.01 - 1995.01
Unit Manager
CARROLS CORPORATION
1983.01 - 1992.01
Some College (No Degree) - LIFE, MANAGEMENT
THE AMERICAN COLLEGE, CHARTERED, UNDERWRITERMALONE UNIVERSITY
Bachelor of Arts - Business Management
Malone University
Management Science
CUYAHOGA COMMUNITY COLLEGEBALDWIN WALLACE UNIVERSITY
Computer And Information Sciences
Baldwin Wallace University
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