Richardeen King

In my capacity within the collections field, I attained high marks and was acknowledged as a top performer, ranking in the top 10% for revenue generation. I was awarded premier bonuses, such as paid leave and exclusive VIP travel rewards, for my exceptional performance. Moreover, I consistently earned the highest ratings in customer service surveys, showcasing my commitment to value, politeness, and empathy in every exchange. My model calls were often showcased and served as benchmarks across the call center and were accentuated by the General Manager during meetings.

With two decades of experience in customer service, including over 20 years at AT&T, I have consistently provided exceptional service in high-pressure environments. My robust interpersonal skills have enabled me to meet customer needs with empathy.

• Customer Relations - Earned highest marks for customer satisfaction, company-wide.
• Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
• Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
• Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
• Conflict Resolution - Responsible for handling customer account inquiries, and accurately providing information to ensure the resolution of product/service complaints and customer satisfaction.
• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

• Benefits Enrollment Training
• Vaccine Enrollment Certified
• Licensed [Primerica Insurance ] - [2001 -no longer active