Richard Duncan Jr
Ballston Spa,NY
Summary
To utilize my extensive mainframe computer, personal computer and customer service skills. Adapted to many new hardware and software technologies throughout my career. Multi-tasking, eager to learn and willingness to train skills are my biggest strengths. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
2025
2025
years of professional experience
Work History
Part Time Retail Sales
Radio Shack
- Greeted customers and helped with product questions, selections, and purchases.
Part Time
Schenectady HS
- Worked at County Jail helping inmates
Part Time
Time Warner
- Inbound/ outbound call Center 1 year
Billing Clerk
Albany Medical Center
01.2004 - Current
- Worked a 2nd position at AMC for over 20 years, Weekend Computer Operator -12-hour shifts, Past 6 years working second position in Hospital Billing Department as a billing clerk
Computer Operations Spec.
Albany Medical
01.1991 - Current
- Daily Processing of batch jobs on Mainframe, Run server programs, AIX Servers, Backups, Print reports, Print Payroll Checks and Deposits, Control Daily Schedules of the mainframe, Excellent Customer Support Skills
New/Used Automobile Salesman
Metro Ford
01.1989 - 01.1991
Education
Skills
- Mainframe Computer Operator
- DOS/VSE, MVS/OS, ZOS, VMS
- Magic Help Desk and Service Now
- IBM Tape, Printers and Servers
- Strohl Disaster Recovery
- After Hours Help Desk
- Outstanding Customer Service
- Scheduling, training staff
- Writing SOP’s
- Soarian Billing Software
- Inventory Control, Procurement
- IT Warehouse
- MS Office, MS365
- Problem Solver, Multi-Tasking
- Automotive Sales
- Retail Sales
- Cable and Internet Sales
- Collections
- Customer Service
- Data Entry
Timeline
Billing Clerk
Albany Medical Center
01.2004 - Current
Computer Operations Spec.
Albany Medical
01.1991 - Current
New/Used Automobile Salesman
Metro Ford
01.1989 - 01.1991
Part Time Retail Sales
Radio Shack
Part Time
Schenectady HS
Part Time
Time Warner
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