Richard J. Gravely, Jr.
Brockton,MA
Summary
Qualified Paraprofessional with a strong background in supporting classroom activities and fostering student growth. Proven track record in assisting teachers with lesson preparations and managing classroom environments. Demonstrated ability to effectively communicate and collaborate with both students, educators, and parents.
Overview
33
33
years of professional experience
Work History
Transportation Specialist
Kidsports
Stoughton, MA
03.1996 - Current
- Safely transported students (K-12) to and from school
- Maintained excellent attendance record, consistently arriving to work on time.
- Transported customers to and from different events/locations in a timely and safe manor.
Customer Service Representative III
Medtronic
Mansfield, MA
03.2018 - 02.2020
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of inbound customer calls with up to 8 calls in queue per hour.
- Communicated with customers regarding back order availability, future inventory and special orders.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Responded to customer requests for products, services and company information.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Health Services Representative
ReInforced Care, Inc.
Raynham, MA
02.2017 - 12.2017
- Met or exceeded service and quality standards every review period
- Gathered and verified all required customer information for tracking purposes
- Referred unresolved customer grievances to designated departments for further investigation
Consumer Experience Representativ
DXL Group
Canton, MA
10.2016 - 02.2017
- Effectively managed a high-volume of inbound and outbound customer calls
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment
- Answered a constant flow of customer calls with up to 18 calls in queue per hour
Consumer Experience Associate
Clarks Shoes
Newton Upper Falls, MA
05.2016 - 08.2016
- Answered a constant flow of customer calls with up to 20 calls in queue per hour
- Addressed and resolved customer product complaints empathetically and professionally
- Accurately documented, researched and resolved customer service issues
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment
Transportation Specialist
Cole Harrington/Enable, Inc.
Canton, MA
09.2011 - 05.2016
- Transported children to and from multiple daycare centers and schools.
- Maintained accurate and complete records for Cole Harrington/Enable and the Massachusetts Department of Children and Families.
Proxy Voting Specialist
Broadridge Financial Solutions Inc.
Hingham, MA
11.2006 - 08.2011
- Managed inbound/outbound calls and key accounts to solicit shareholder proxy votes effectively and efficiently in a high volume call center environment
Transportation Specialist
Town of Easton School Department
Easton, MA
05.2008 - 05.2011
- Ensured the safe transport of special needs students to and from school
Transportation Specialist/School Bus Driver
Lucini Bus Company
Easton, MA
04.1992 - 09.2009
- Ensured safe transportation for the Metropolitan Council for Educational Opportunity (METCO) program, charters, and commuter runs.
- Prepared maintenance work orders and related reports in a timely and effective manner.
Member Services Representative
Blue Cross and Blue Shield of Massachusetts
Quincy, MA
08.2002 - 02.2006
- Managed high call volume with tact and professionalism (65+ calls a shift).
- Accurately documented, researched and resolved customer service issues.
- Versed in large group and individual service plans as well as the new Medicare Modernization Act.
Person in Charge
Courtyard by Marriott
Norwood, MA & Stoughton, MA
07.2000 - 08.2002
- Made and confirmed reservations
- Greeted, registered and assigned rooms to guests
- Posted charges for rooms, food, liquor, and telephone calls to ledgers by using computers
- Recommended top dining and entertainment options for guests in the Boston/Metro South area
- Trained new front desk staff
- Exceeded all Marriott customer service goals
Regional Guest Services Manager/Night Auditor
Comfort Inn- Foxboro
Foxboro, MA
05.1999 - 04.2000
- Supervised front desk staff
- Trained new front desk staff to Comfort Inn standards
- Entered financial data into the company accounting database to be verified and reconciled
- Generated invoices upon receipt of billing information and tracked collection progress
- Coordinated guest activities
- Instrumental in changing flagship hotel from Days Inn to Comfort Inn
Housekeeping Supervisor
Sheraton Hotel Company
Braintree, MA
05.1998 - 05.1999
- Responsible for all opening and closing housekeeping procedures and reports.
- Managed housekeeping department's daily functions to exceed Sheraton standards.
Concierge Manager/Guest Services Agent
Crown Plaza Hotel
Natick, MA
05.1995 - 05.1998
- Directed running of the concierge department including staffing, scheduling, inventory control,and EOM reports
- Resolved service-related problems in a timely manner
- Assumed responsibility for front desk during both AM and PM shifts, successfully completing all check-in and check-out procedures
- Operated Private Branch Exchange (PBX) network
Education
Associate of Applied Science - Hotel and Restaurant Management
Johnson and Wales University
Providence, RI1990
Skills
- Exceptional interpersonal communication
- Effective problem solver
- Have worked with a vast range of diverse students, parents, and teachers
Affiliations
Notary Public of MA (expires 2022)Lions Club of Easton, MA: Active member since 1992; Past Secretary; Past Fund Screening Committee Chairman; Board of Directors.
Timeline
Customer Service Representative III
Medtronic
03.2018 - 02.2020
Health Services Representative
ReInforced Care, Inc.
02.2017 - 12.2017
Consumer Experience Representativ
DXL Group
10.2016 - 02.2017
Consumer Experience Associate
Clarks Shoes
05.2016 - 08.2016
Transportation Specialist
Cole Harrington/Enable, Inc.
09.2011 - 05.2016
Transportation Specialist
Town of Easton School Department
05.2008 - 05.2011
Proxy Voting Specialist
Broadridge Financial Solutions Inc.
11.2006 - 08.2011
Member Services Representative
Blue Cross and Blue Shield of Massachusetts
08.2002 - 02.2006
Person in Charge
Courtyard by Marriott
07.2000 - 08.2002
Regional Guest Services Manager/Night Auditor
Comfort Inn- Foxboro
05.1999 - 04.2000
Housekeeping Supervisor
Sheraton Hotel Company
05.1998 - 05.1999
Transportation Specialist
Kidsports
03.1996 - Current
Concierge Manager/Guest Services Agent
Crown Plaza Hotel
05.1995 - 05.1998
Transportation Specialist/School Bus Driver
Lucini Bus Company
04.1992 - 09.2009
Associate of Applied Science - Hotel and Restaurant Management
Johnson and Wales University