Summary
Overview
Work History
Education
Skills
Timeline
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RICHARD J. NAUTA

Fredericktown,OH

Summary

CUSTOMER SUPPORT ENGINEER Advanced technical help desk engineer / customer support engineer experienced in multi-platform design, implementation, interoperability, and support for customers ranging from public, private, and state based agencies, attentively handle clients experience while building a rapport and trust. Track record of creating and implementing solutions under tight time frames. Demonstrated ability to rapidly learn and implement new products. Determined worker who can excel in team environment or working alone.

Overview

15
15
years of professional experience

Work History

Owner/Operator

Red Shirt Field Solutions LLC
Columbus, OH
08.2019 - Current
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Optimized team hiring, training and performance.
  • Sourced, trained and managed multiable teams in different areas of the country.

POINT OF SALE TECHNICIAN

QUICK SERVICE TECHNOLOGIES INC
10.2010 - Current
  • Quickservice is based in St Catharines Ontario
  • As the only remote technician in Ohio, I am responsible for providing on site and remote technical support and installation for Point of Sales (POS) Network infrastructure, headset communication and cctv/IP security systems.
  • Keeping customers in mind and working with management to perform repairs at times that customer would not be impacted.
  • Configured hardware, devices and software to set up work stations for employees.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Increased sales by educating prospects on benefits of products and services in comparison to competitors.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.

Contractor PC Tester

INTELISOL
GROVEPORT, OH
11.2009 - 03.2010
  • Servicing and supporting depot repair of Dell refurbished hardware by managed ISO 9001:2000 Quality Management System Standards
  • Key Contributions:
  • Initial Screening/Testing
  • Failure analysis
  • Board-level repair
  • Functional testing
  • System-level repair
  • Documented testing procedures for developers and future testing use.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Education

High School Diploma -

Westland High School
Galloway, OH
03.2006

Skills

  • Tier 1-2 Help Desk/ Onsite ; problem troubleshooting & determination; hardware setup & installation; maintaining customer support relations
  • Various proprietary in-house helpdesk ticketing systems; helpdesk customer service training
  • Platforms: Microsoft Windows Desktop operating systems; windows 7 POS, Windows 10
  • Networking: TCP/IP, Ethernet, VPN, Linksys and D-link routers and ADSL/Fiber Optics
  • Hardware: Panasonic POS, I3dvr, 3m
  • Tools: Norton GhostV82, McAfee/Norton Virus Protection Utilities, Microsoft Office Systems, Google suite
  • Team Leadership
  • Problem Anticipation and Resolution
  • Quality Assurance
  • Focus and Follow-Through
  • Decision Making
  • Program Optimization
  • Layout Planning
  • Equipment calibration
  • Technical troubleshooting
  • Problem-Solving
  • Organization and Time Management

Timeline

Owner/Operator

Red Shirt Field Solutions LLC
08.2019 - Current

POINT OF SALE TECHNICIAN

QUICK SERVICE TECHNOLOGIES INC
10.2010 - Current

Contractor PC Tester

INTELISOL
11.2009 - 03.2010

High School Diploma -

Westland High School

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RICHARD J. NAUTA