Richard Jason Helmers

Openings, closings, training of personnel, heaters, pumps, filters, plumbing, leak detection, liners, lights, anything pool related..I bid most jobs I do.

• Mediated conflicts between employees and facilitated effective resolutions to disputes.
• Motivated and supported employees to maintain low turnover.
• Ensured compliance with applicable laws and regulations related to services provided.
• Provided technical support for hardware and software issues experienced by customers.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Resolved customer complaints in a timely manner.
• Created written estimates and obtained customer consent to proceed.
• Hired and trained service department staff to drive performance.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Organized team activities to build camaraderie and foster pleasant workplace culture.
• Pitched in to complete various duties during peak periods or employee absences.
• Guided department employees on changes from management.
• Maintained accurate records of all service requests, including resolution times and costs incurred.
• Managed inventory levels of parts necessary for servicing customers' needs.
• Coordinated with other departments within the organization to ensure seamless delivery of services.
• Identified opportunities to increase efficiency through automation or process re-engineering.
• Performed root cause analysis on recurring problems encountered by customers.
• Developed and maintained relationships with customers, vendors, and suppliers.
• Proposed or approved modifications to project plans.

• Plastered gunite pools

• Openings..closings, leak detection..general duties