Enthusiastic bilingual Juvenile Specialist eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of at-risk youth and training in juvenile justice. Motivated to learn, grow and excel in supporting youth, families and the community.
Overview
10
10
years of professional experience
Work History
Juvenile Counselor 1
Clackamas County Juvenile
Oregon City, OR
11.2021 - 10.2022
Monitored youth behavior and offered guidance and support for positive change.
Prepared, processed and maintained forms, reports, call logs, records and activity journals.
Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
Supervised a caseload of ten to thirteen youth in a diversionary program.
Booked new youth into facility and processed youth for release.
Led intake and processing of youth in custody by handling paperwork, recording information in JJIS, pat-down searches, interviews and fingerprinting.
Offered guidance and advice to help cultivate self-esteem and community involvement.
Driving Instructor
Oregon Drivers Education Center (ODEC)
Beaverton, OR
06.2021 - 06.2022
Evaluated student performance and documented progress and goals.
Made and conducted driving test appointments for each student and shared results to Oregon DMV.
Maintained accurate student records to meet DOT requirements.
Directed and enforced drive routes and set practice skills to challenge student drivers and build behind-the-wheel confidence.
Moved vehicle to assigned location and checked and inspected vehicle components to maximize safety.
Supported student drivers in hands-on road training.
Met needs of different students by adapting teaching materials and methods.
Worked closely with students and parents to increase positive feedback from parents and boost overall student success.
Direct Support Professional
Albertina Kerr Centers
Portland, USA
07.2018 - 10.2020
Provided direct support to developmentally disabled youth in a group home setting.
Led youth or group recreational activities for enhanced client outcomes.
Insured safety and security in the home and out in the community.
Minimized injuries to staff or youth through support or restraint to control patient movements.
Documented behaviors and kept track of important data via EPIC and an internal BRS tracking program.
Administered medication as directed by physician.
Provided basic counseling to youth in crisis.
Provided training to new employees.
Drug and Alcohol Counselor
Northwest Family Services
Portland, Oregon
07.2019 - 04.2020
Communicated with school officials and law enforcement professionals about the status of their students
Communicated with public school professionals about services provided and plans on how to assist them with their students with substance use issues.
Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
Developed individual treatment goals based on history and diagnosis.
Completed required documentation for continued therapy coverage by insurance companies to meet deadlines.
Provided one-on-one and family counseling for substance use.
Conducted Urinalysis and basic drug tests.
Concierge Specialist
Columbia Gorge Hotel
Hood River, Oregon
04.2016 - 05.2019
Provided Five Star customer services to guests arriving at the hotel from all over the world.
Shared details of the history of the hotel along with providing regular tours to guests upon request.
Raised sales and online star ratings on TripAdvisor.com, Google and Yelp.com about 20%.
Also promoted the hotel in magazines, online articles and television advertisements.
Led welcoming presentations to major holiday and convention events.
Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
Maintained front desk's concierge book to provide visitors with access to relevant local information.
Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
Scheduled deliveries of flowers, gifts, and other products and made reservations for dining.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Offered friendly and efficient service to customers and handled challenging situations with ease.
Trained new employees and Supervised Bellman staff.
Juvenile Custody Support Specialist
Multnomah County - Donald E. Long Juvenile Detention
Portland, Oregon
06.2015 - 10.2015
Provided safety and security for youth in juvenile detention.
Was assigned to the Latino centered pod named Sanderos which housed Latin American, illegal youth who had been impacted by the southern cartel.
Transported and escorted juvenile inmates to and from court hearings, medical facilities, classes or recreational activities.
Supervised ten to fifteen youth during mealtime and recreational time.
Searching for and identifying contraband was not in youth’s possession.
Conducting searches in youth’s cell and pod in general
Communicating clearly and respectfully with youth in Spanish.
Intervening in crisis situations and preforming hands-on holds on youth to ensure staff and youth safety.
Supporting staff in emergency backup situations
Documenting all details on the county’s online reporting tool.
Observed and recorded mental and physical health of each juvenile offender.
Prepared, processed and maintained forms, reports, logs, records and activity journals.
Conducted routine and emergency head counts.
Received and accounted for personal possessions and determined youth work assignments.
Discussed with offenders links between criminal behavior and anger management problems or drug and alcohol abuse.
Juvenile Drug and Alcohol Counselor
DePaul Treatment Centers
Portland, Oregon
07.2013 - 06.2015
Provided ASAM Drug & Alcohol assessments to youth for the purposes of determining the appropriate level of care for substance use.
Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
Provided one-on-one and family counseling.
Detailed assessments and important data tracking information was collected and placed into a company- wide system called Profiler which was used to help secure funding for clients as they were approved into treatment services.
Completed required documentation for continued therapy coverage by insurance companies to meet deadlines.
Demonstrated respect, friendliness and willingness to help wherever needed.
Conducted Urinalysis and breath tests for drugs.
Education
Bachelor’s Degree - Human Development
Warner Pacific University
Portland, OR
05.2013
Associate’s - General Studies
Columbia Gorge Community College
The Dalles, OR
06.2008
High School Diploma -
Hood River Valley High School
Hood River, OR
06.2005
Skills
Bilingual, Spanish and English
Customer service skills
Natural born leader
Communicating skills
Coaching experience
Juvenile detention experience
Public speaking specialist
Counseling experience
Licensed driver
CPR certified Basic first aid skills
Youth psychology specialist
Parent and Caregiver Rapport-Building
Certification
Driver's license. CPR Certified. Basic First Aid skills.
Timeline
Juvenile Counselor 1
Clackamas County Juvenile
11.2021 - 10.2022
Driving Instructor
Oregon Drivers Education Center (ODEC)
06.2021 - 06.2022
Drug and Alcohol Counselor
Northwest Family Services
07.2019 - 04.2020
Direct Support Professional
Albertina Kerr Centers
07.2018 - 10.2020
Concierge Specialist
Columbia Gorge Hotel
04.2016 - 05.2019
Juvenile Custody Support Specialist
Multnomah County - Donald E. Long Juvenile Detention