Jennifer Edwards Naniewicz

• Created spreadsheets in Microsoft Excel for record-keeping and reporting.
• Provided detailed reports to faculty members regarding student attendance in their classes.
• Created forms and made photocopies for attendance office.
• Assisted parents seeking homework assignments for absent children.
• Informed parents of unexcused student absences to discuss with student and take corrective action.
• Developed strategies for improving overall school-wide attendance rates.
• Handled incoming calls and directed callers to appropriate department or employee.
• Assisted with scheduling meetings between administrators, counselors, teachers, and parents and guardians as necessary to discuss a student's attendance issues.
• Kept office equipment functional and supplies well-stocked to promote efficient operations.
• Resolved issues with parents using active listening skills to de-escalate difficult situations.
• Composed, edited and typed complex memos and reports with job-related software.
• Explained attendance policies and procedures and managed processing of absence and tardy notices.
• Sorted and distributed incoming faxes, letters and emails for office distribution.
• Maintained student transfer requests and withdrawal approval files.
• Compiled data related to student attendance into spreadsheets for further analysis.
• Answered office phone and greeted visitors to assist callers or screen individuals entering school.
• Handled confidential information regarding students carefully and with discretion.
• Collected data on student absences at regular intervals in order to analyze trends in absenteeism.
• Supported school director and teaching staff by greeting visitors, taking messages, responding to emails, and completing clerical tasks.

• Communicated with customers via phone, email and online chats.
• Built sustainable relationships and trust with customer accounts through open interactive communication.
• Handled customer complaints courteously using appropriate techniques, problem-solving skills and follow-up logs.
• Guided customers through troubleshooting, navigating company site and using services.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Updated databases with new and modified customer data.
• Created spreadsheets in Microsoft Excel for record-keeping and reporting.
• Provided detailed reports to faculty members regarding student attendance in their classes.
• Created forms and made photocopies for attendance office.
• Assisted parents seeking homework assignments for absent children.
• Informed parents of unexcused student absences to discuss with student and take corrective action.
• Handled incoming calls and directed callers to appropriate department or employee.
• Assisted with scheduling meetings between administrators, counselors, teachers, and parents and guardians as necessary to discuss a student's attendance issues.
• Kept office equipment functional and supplies well-stocked to promote efficient operations.

Assisting customers with placing orders and replacement issues.

Surpassed annual quota by 20 %.

Answered customers' questions regarding products, prices and availability.
Executed 20/30 daily cold calls to top level executives to increase client base.
Attended trade shows and sales conferences. Exceeded targeted sales goals by 12.5% monthly.
Handled the highest volume account in assigned territory.

Acted as customer liaison between sales management and personal accounts.
Used networking opportunities to create successful, on-going business relationships.
Shared product knowledge with customers while making personal recommendations.
Maintained friendly and professional customer interactions.

• Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.

• Operated various types of office equipment, including scanner and computers and trained other team members on proper usage.
• Destroyed files and materials upon request using shredding method to prevent data breaches.
• Improved operations by working with team members and customers to find workable solutions.
• Greeted visitors, assessed needs and directed to appropriate personnel.
• Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
• Prepared, compiled and filed documents as well as reports presented to various parties.
• Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
• Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.

Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.Determined staff promotions and demotions, and terminated employees when necessary.Completed a series of training Completed weekly schedules according to payroll policies.Trained all new managers on store procedures and policies.Maintained daily record of all transactions.Wrote order supply requests to replenish merchandise.Contributed to merchandising ideas at team sale meetings.Worked closely with the district manager to formulate and build the store brand.Addressed and corrected sales staff communication issues in a tactful and effective manner.Analyzed marketing information and translated it into strategic plans.Delivered excellent customer service by greeting and assisting each customer.Addressed customer inquiries and resolved complaints.Opened and closed the store, which included counting cash drawers and making bank deposits.Helped customers select products that best fit their personal needs.Maintained visually appealing and effective displays for the entire store.Exceeded personal sales goals for 3 quarters in a row.Completed floor replenishment to guarantee size availability and promote customer satisfaction.Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.Communicated store policy violations to the leadership team in a timely manner.Held each team member accountable for achieving brand and performance goals.Attended 4 team meetings each month to voice concerns and offer constructive feedback to others.Consulted with customers on the latest styles and trends.Kept the showroom clean and maintained neat, orderly product displays.

• Made weekly employee schedules, assigned work and regularly checked the quality and productivity of all team members.
• Administered finances and led business operations, including running payroll, making bank deposits and analyzing income and expenses to maintain cost-effective operations.
• Complied with health department regulations and food safety standards.
• Managed food preparation, guest interaction, quality control, and customer relations.
• Created unique recipes and applied various culinary techniques for authentic  cuisines.
• Delivered exceptional, friendly and fast service.
• Closed down the kitchen after each shift and precisely followed closing checklist for kitchen stations.
• Delegated tasks to team members to optimize productivity.
• Greeted all customers.
• Managed inventory to achieve targeted gross profit margin.