Summary
Work History
Education
Skills
Timeline
Generic

Tonya Kelly

142 Wedgewood Rd,PA

Summary

Dynamic professional with extensive experience in customer service and administrative support. Proven ability to enhance operational efficiency through meticulous data entry and strong organizational skills. Recognized for fostering positive relationships and maintaining confidentiality while managing diverse tasks in fast-paced environments.

Professional with comprehensive experience in front office operations, adept at managing high-volume environments and multi-line phone system with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in customer service, and administrative support, ensuring smooth daily operations.

Work History

Attendance Secretary

Avon Grove School District
2022 - 2025
  • Mitigated variety of student and parent complaints and problems daily.
  • Answered phone calls and messages from parents concerning attendance.
  • Improved student attendance rates by accurately tracking and monitoring daily absences and tardiness.
  • Maintained student attendance records for students and recorded in student information system.
  • Maintained confidentiality of student information by adhering strictly to FERPA guidelines when handling sensitive data.
  • Served as an essential point of contact for all attendance-related inquiries from students, parents, teachers, and administrators alike.
  • Promoted a safe learning environment by verifying visitor credentials before granting access to campus facilities.
  • Streamlined the attendance process for efficiency with timely data entry and attention to detail.
  • Prepared work environment prior to arrival of staff and students.
  • Ensured accurate record-keeping by diligently maintaining and updating attendance records in the school database system.
  • Increased accuracy of reporting on student performance indicators by regularly submitting detailed reports on attendance trends to administrators for analysis purposes.
  • Facilitated smooth administrative operations by managing incoming phone calls, emails, and visitors related to attendance matters.
  • Corrected discrepancies and posted daily summary report on absences.
  • Contributed to a positive school atmosphere by greeting students, staff, and visitors professionally and courteously each day.
  • Enhanced truancy prevention efforts with proactive outreach to parents/guardians regarding changes in their child''s attendance patterns or concerns about unexcused absences.
  • Performed clerical and administrative support duties to optimize workflow procedures.
  • Managed filing system, entered data and completed other clerical tasks.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Receptionist, Customer Service Support

Corporate Express
2005 - 2006
  • Answered phone promptly and directed incoming calls to correct offices.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Answered central telephone system and directed calls accordingly.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Maintained clean and welcoming reception area, contributing to positive first impression for visitors.

On-Site Manager

Zolna Investments
1995 - 2006
  • Coordinated with subcontractors for timely completion of tasks, facilitating smooth project progression.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry tenants.
  • Managed property operations, demonstrating strong organizational skills.
  • Communicated with tenants to resolve issues, collected rent and communicated with repair companies.
  • Conducted interviews and approved tenants, ensuring attention to detail and professionalism.

Receptionist, Administrative Assistant

PAREXEL International
2002 - 2005
  • Provided administrative support and managed receptionist duties for facilities and procurement department.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Corresponded with clients through email, telephone, or postal mail.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Maintained confidentiality of information regarding clients and company.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Assisted with planning office events and meetings for smooth execution.
  • Helped maintain office security by monitoring visitor access and issuing badges.
  • Strengthened vendor relationships through regular communication and timely coordination of services.
  • Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
  • Processed invoices and managed mail distribution, ensuring timely and organized workflow.
  • Maintained accurate files and records demonstrating attention to detail and confidentiality.

Dental Receptionist/Assistant

Suburban Oral Surgery
1993 - 1994
  • Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
  • Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
  • Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
  • Completed new patient registrations in software to create accurate and comprehensive records.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Helped patients complete necessary medical forms and documentation.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Managed patient billing processes for timely, accurate payments.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Supported dental staff during peak times by assisting with patient preparation and post-care instructions.
  • Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
  • Increased patient retention with personalized follow-up calls to gather feedback and address any concerns.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Processed medical insurance claims and payments.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls,

Education

Certification - Medical Billing & Coding

Ultimate Medical Academy
Clearwater, FL
07-2026

High School Diploma -

Strath Haven High School
Wallingford, PA
06-1989

Skills

  • Multitasking and time management
  • Customer service
  • Organizational skills, Attention to detail
  • Adaptability and flexibility, Punctual & Reliable
  • Microsoft office
  • Data entry
  • Confidentiality and data protection
  • Professionalism
  • Telephone skills, Multi-Line Phone System
  • Front desk operations, Clerical Support
  • Fast Learner, Team-Player

Timeline

Attendance Secretary

Avon Grove School District
2022 - 2025

Receptionist, Customer Service Support

Corporate Express
2005 - 2006

On-Site Manager

Zolna Investments
1995 - 2006

Receptionist, Administrative Assistant

PAREXEL International
2002 - 2005

Dental Receptionist/Assistant

Suburban Oral Surgery
1993 - 1994

Certification - Medical Billing & Coding

Ultimate Medical Academy

High School Diploma -

Strath Haven High School

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